Process Improvement Specialist, Sales Ops (Mandarin Speaker)

Overview

Process Improvement Specialist, Sales Ops (Mandarin Speaker) – Accenture, Federal Territory of Kuala Lumpur, Malaysia We are looking for a Business Transformation Senior to join our team and help us drive change and innovation across industries. You will be responsible for supporting complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals. Responsibilities Support business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performance Conduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in Prepare and present project reports, updates, and recommendations to various audiences Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions - RPAs, workflows, OCR, AI led solutions Monitor and drive change management to improve the performance and adoption of deployed solutions Job Qualifications Minimum 6-7 years of experience in business transformation, process improvement and project management Lean Six Sigma certification (Green Belt or higher) or equivalent Excellent analytical, problem-solving, and decision-making skills Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization Strong project management, change management, and facilitation skills Implementation of Lean Principles for optimization and six sigma analytics processes Ability to work independently and collaboratively in a fast-paced and dynamic environment Excellent communication, presentation, and interpersonal skills Proficiency in English is required as the primary language with Mandarin as a secondary language preferred Seniority level

Associate Employment type

Full-time Job function

Management Industries

Business Consulting and Services

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