Hotel Room Sales Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel or serviced residence product and services effectively.
• Be familiar and effective in the sales process : create rapport, ask open questions, follow up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.
• Acquire new sales leads / prospects and establish new accounts to grow account / client base.
• Foster and develop relationship with existing clients and customers to maintain loyalty.
• Manage leads and enquiries and provide suitable solutions promptly.
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
• Work collaboratively with the Operations team to ensure that we deliver the best to our guests
• Work collaboratively with the Revenue Management team to optimize the rates to the hotel / serviced residence.
• Provide timely responses and communication
• Gather and provide publicly available market information
• Provide timely updates to superior and team on activities and market information
• Achieve various monthly sales targets set to meet overall cluster budget.
• Promote and sign up clients for booker loyalty program
• Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
• Compliant with statutory regulations and internal guidelines / SOPs
• Follow up with clients whose payments are outstanding and long overdue.
• Participate in adhoc or promotional client and hotel / serviced residence activities.
• Undertake any other duties as may be assigned by superiors diligently and professionally.

Job Requirements : -

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