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E-commerce Support - Mandarin (Johor)

E-commerce Support - Mandarin (Johor)

TPJohorMalaysia, Johor, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) . In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls . You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualification

  • sProficiency in Mandari n (spoken and written) and Englis h
  • .Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
  • .Strong communication and problem-solving skills
  • .Ability to handle multiple tasks and work under pressure
  • .Flexibility to work on rotational shift s, including weekends and public holidays
  • .Based in Johor or willing to relocate

What We Off

  • erCompetitive salary and benefits packag
  • e.Paid training and career development opportunitie
  • s.A supportive and diverse work environmen
  • t.Opportunities to grow within the compan

    • Responsibilit

  • iesHandle incoming customer inquiries via email, chat, and call in a professional and timely mann
  • er.Provide accurate information, solutions, and assistance to custome
  • rs.Resolve customer concerns effectively while maintaining a high level of empathy and professionali
  • sm.Document customer interactions and update records in the syst
  • em.Escalate complex issues to the relevant teams when necessa
  • ry.Work closely with team members and supervisors to achieve performance targets and service level agreemen
  • ts.Maintain a positive and customer-first attitude at all tim

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Support Mandarin • JohorMalaysia, Johor, Malaysia

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