Client Engagement Manager
RtistPetaling Jaya, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanIs a natural leader and problem-solver who approaches challenges with thoughtful, solutions-oriented thinking. Has a sharp eye for detail and polish , and consistently pushes for the highest quality output from the team. Is a compelling presenter and communicator , able to build strong, trusted relationships with both internal teams and clients. Embodies tenacity, resourcefulness, and a collaborative spirit . Is deeply passionate about digital marketing , stays current on industry trends , and brings that curiosity to the team and the work. 2-4+ years of experience in a digital or integrated agency environment, managing client accounts. A proven track record of managing multiple complex projects and work streams in a fast-paced creative environment. Strong experience in authoring SOWs , managing project budgets, and tracking financials. A Bachelor’s degree or equivalent professional experience in one of the following areas : Communications Marketing Business Administration Project Management
Job Description : Client Engagement Manager
Our Client Engagement team serves as the strategic front line for our clients . They are partners who identify client needs and work to provide thoughtful solutions with measurable results. We don’t just strive to solve our client’s problems; we challenge ourselves to transform their entire category.
On any given day, you will
- Act as the primary point of contact, building and strengthening key client relationships through trusted partnership and exceptional delivery.
- Serve as the central hub for projects , guiding multidisciplinary teams and collaborating daily with strategy, creative, media, and tech to ensure work is on brief, on time, and on budget.
- Manage all project-level financials , including developing achievable budgets, authoring SOWs, and tracking project health to ensure financial success.
- Translate client objectives into clear, insightful creative briefs and contribute to the development of strategic marketing plans.
- Proactively identify opportunities for organic growth within your accounts and partner with senior leadership to develop and present new proposals.
- Maintain project momentum by managing tasks, tracking issues, and ensuring clear, consistent communication with both clients and internal teams.
- Guide and mentor Client Engagement Executives and Client Engagement Associates, fostering a culture of accountability and helping the team solve problems effectively .
The ideal person
You bring
Digital / Advertising and Public Relations
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Client Manager • Petaling Jaya, Selangor, Malaysia