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Front Office Assistant

Front Office Assistant

Aurelius Hospital NilaiNegeri SembilanMalaysia, Negeri Sembilan, Malaysia
4 hari lalu
Penerangan pekerjaan
  • Perform good customer service to contribute to a warm welcoming ambiance of the counter service in line with the Hospital's Mission and Vision. Provide clear explanations to all customers at all times.
  • Perform timely and efficient counter services including registration, admission, and discharge processes according to the department's Policies & Procedures, and ensure accurate patient information is entered / updated in the hospital system at all times.
  • Ensure accurate patient information is entered / updated in the hospital system at all times.
  • Be responsible for the cashier’s float so that all monies are properly accounted for.
  • Collect top-up deposits / handle top-up GL for patients whose interim bills have exceeded the available deposits / GL limit.
  • Ensure efficient and accurate billing at all times. Make sure all medical and pharmacy charges for patients are being charged correctly by the respective departments.
  • Obtain customer and guarantor signatures on all forms and ensure all standard forms are completed with the required information.
  • Properly handle all insurance cases and liaise with the Front Office Executive when necessary.
  • Provide simple estimated quotations to patients.
  • Attend to any queries from patients, insurance, and Consultants.
  • Personally adhere to and uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families at all times.
  • Take part in all quality and safety-related initiatives and contribute towards the continuous improvement of the hospital.

    • Perform any other related duties and responsibilities as directed by Management.

    Requirements

    • Minimum SPM with a pass in English, Maths, and Malay.
    • At least 1 year of working experience in a related field.
    • Knowledgeable in communication skills.
    • Willing to work on shifts.

      • Apply Online

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      Aurelius Healthcare is inspired by the wisdom of Stoicism, a philosophy followed by one of history's most revered Roman emperors. Our dedicated team nurtures patients within our facility and fosters self-confidence & self-care, all while delivering top-tier medical care.

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    Front Office Assistant • Negeri SembilanMalaysia, Negeri Sembilan, Malaysia