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Customer Success Manager, Lark - Malaysia
Customer Success Manager, Lark - MalaysiaByteDance • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Success Manager, Lark - Malaysia

Customer Success Manager, Lark - Malaysia

ByteDance • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Customer Success Manager, Lark - Malaysia

ByteDance, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Responsibilities

  • You're based in Malaysia and report to the regional lead in Singapore.
  • Onboard and guide customers across the APAC region (focus on the Malaysian market), ensuring seamless implementation.
  • Amplify active usage by cultivating deep and broad usage of the Lark product, introducing new features and sharing best practices.
  • Commit to excellence to build exceptional customer experience and minimize churn.
  • Build trusted advisory relationships with decision‑makers and executive buyers, reinforcing enduring partnerships.
  • Drive desired customer outcomes by collaborating with relevant internal and external stakeholders.
  • Develop reporting and insights for the Customer Success team to track value delivery and provide visibility to stakeholders.

Qualifications

  • 3+ years of experience in a Customer Success role within a B2B context.
  • Independent initiator : self‑starter who proactively engages customers and drives initiatives remotely.
  • Effective communicator in English.
  • Empathetic engagement : ability to genuinely connect with customers and respond empathetically.
  • Strategic partnership skill : sees beyond immediate and understands customer business goals.
  • Preferred : relevant experience in B2B SaaS industry.
  • Mission‑driven mindset with ownership and accountability.
  • Comfortable in a startup environment : entrepreneurial mindset and adaptable.
  • A difference maker who brings fresh perspectives and creative ideas.

    • About Lark

    Lark is the next‑generation collaborative tools that boost organizations’ efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy‑to‑use app.

    Why Join ByteDance

    Inspiring creativity is at the core of ByteDance’s mission. Our innovative products help people authentically express themselves, discover, and connect. Our global, diverse teams make that possible. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company with an “Always Day 1” mindset. Join us!

    Diversity & Inclusion

    ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to reflect the many communities we reach.

    Seniority level

    Mid‑Senior level

    Employment type

    Full‑time

    Job function

    Other

    Industries

    Software Development, Technology, Information and Internet, and Computer Networking Products

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    Buat amaran kerja untuk carian ini

    Manager Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia