Customer Success Manager, Lark - Malaysia

Overview

Customer Success Manager, Lark - Malaysia — Kuala Lumpur, Malaysia

ByteDance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Lark APAC Customer Success Team
• We\'re a dedicated Customer Success Management (CSM) team committed to ensuring our customers\' triumphs. We\'re not just problem solvers – we\'re partners in achieving success. Our customer-centric approach, fueled by empathy and expertise, ensures that our customers\' goals are our goals. From proactive solutions to data-driven insights, we\'re dedicated to maximizing our customers\' experience. Welcome to a team committed to your success journey!
• This role will be based in Malaysia and will report into the regional lead based in Singapore.
• Job Responsibilities
• You\'ll be responsible for onboarding and guiding customers across the APAC region (with a focus on the Malaysian market), ensuring a seamless implementation experience.
• You\'ll play a pivotal role in amplifying active usage by cultivating deep and broad usage with the Lark product. This entails introducing new product features and sharing best practices with the customers.
• Your commitment to excellence directly contributes to building an exceptional customer experience with the Lark product, ultimately minimizing customer churn.
• By nurturing relationships with identified accounts, you\'ll become a trusted advisor to decision-makers and executive buyers, reinforcing enduring partnerships.
• You\'ll be responsible for driving desired customer outcomes by collaborating with the relevant internal and external stakeholders.
• Develop reporting and insights for the Customer Success team is also critical, so as to track value delivery to customers and to provide greater visibility to internal stakeholders.

Qualifications

About Lark

Lark is the next-generation collaborative tools that boost organizations\' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance\'s mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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