Strategy & Process Improvement (Shared Services) Executive

Overview

Strategy & Process Improvement (Shared Services) Executive at

FGV Holdings Berhad . This range is provided by FGV Holdings Berhad. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities

Oversee and be accountable for SSC process improvement initiatives. Ensure all performance assessments and other data gathering result in accurate findings. Monitor and improve the effectiveness and efficiencies of all systems and processes within the SSC. Identify and follow up on improvement opportunities raised by process owners. Identify opportunities from SPI team’s analysis. Responsible for conducting feasibility analysis on possible SSC opportunities as instructed by SPI Lead. Present the outcome of the feasibility study on the opportunities to SPI Lead or process council if needed. Escalate any appropriate recommendations based on SPI findings to SPI Lead or process council if needed. Assist / conduct any projects or changes related to SSC improvement (managing the project and communication within SSC). Support the SPI Lead in implementing strategies that elevate SSC performance and service delivery. Achieve customer satisfaction and receive feedback in a constructive manner, taking corrective action when opportunities arise. Continuously strive to gain customer satisfaction and minimize complaints on the delivery of SSC services. Respond and provide advice on more complex AP and HR matters from BU / vendors escalated from the contact center or AP and HR Analyst. Liaise with BU for related AP and HR matters, directly or through analysts. Support the ongoing transformation and enhancement of FGV SSC functions and capabilities. Onboard, develop and coach others; provide on-time constructive feedback. Seek knowledge to build understanding if necessary. Foster strong teamwork and good working relationships between team members and other teams. Provide motivational and formative feedback and cultivate a learning and knowledge sharing culture. Always act in the best interest of all team members. Ensure compliance and provide HSSE guidance to SPI team. Assist in the evolution of FGV SSC and moving towards a 5-year roadmap. Support Cross-Functional Operations in Accounts Receivable and Fixed Asset Unit. Perform any other tasks assigned by the superior. Qualifications

Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field is preferred. Minimum 1–2 years of experience in performance management, process improvement, or related areas. Job Benefits

EPF SOCSO Annual Leaves

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