Customer Service (Japanese Speaker)

Our Client

Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to :

Responsibilities

• Assist customers via Japanese and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

KL Sentral(Fully in Office)

Remuneration

Total Package up to MYR 10,000

Consultant in Charge

Angel Chok | |

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