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Executive - Membership

Executive - Membership

Sunway PropertyPetaling Jaya, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Sunway Lagoon Club is looking for a proactive and detail-oriented Membership Executive to join our team. In this role, you will manage the end-to-end membership process, support member engagement activities, and ensure excellent customer service delivery. You will also play a key role in maintaining accurate member records, driving retention, and overseeing front-of-house operations.

Key Responsibilities

Membership Management

  • Manage membership processes including activations, transfers, and terminations for individual and corporate members while ensuring timely completion with full documentation.
  • Register new members in the booking app and maintain accurate, up-to-date status records.
  • Maintain accurate member data across multiple platforms, including IFCA and the SLC app.
  • Monitor and track membership packages (e.g., student and senior dependent plans) to drive member growth and retention.
  • Issue membership IDs and access cards for new members and the staff and remind the member for the access card collection.

Member Engagement & Communication

  • Conduct onboarding calls for potential members and follow up with members that have outstanding balances, offering alternative settlement options.
  • Update records of members with outstanding balances in the Credit Bureau Malaysia (CBM) system in accordance with the Standard Operating Procedures (SOP) set by management.
  • Plan and assist in member engagement activities to enhance the club experience.
  • Prepare and distribute email blasts and update website content for announcements and promotions.

    • Reporting & Monitoring

  • Monitor and manage member accounts by generating and reviewing monthly IFCA reports, ensuring balances remain within approved limits.

    • Front Desk & Customer Service

  • Oversee front desk operations and provide coverage for reception duties during staff breaks.
  • Supervised 2 receptionist to ensure good customer service and accurate information delivery to customer.
  • Serve as Manager on Duty (MOD) approximately five times per month.

    • Other Responsibilities

  • Carry out ad hoc tasks and responsibilities as assigned by management.

    • Requirements

  • Degree in Business Administration, Hospitality, Marketing, or related field.
  • Prior experience in membership management, customer service, or hospitality is an advantage.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Proficient in MS Office; familiarity with IFCA or membership systems is an added advantage.
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
    • Buat amaran kerja untuk carian ini

    Executive • Petaling Jaya, Selangor, Malaysia