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Customer Service Representative
Oriental Fastech Manufacturing Sdn BhdSeberang Perai, Penang, Malaysia5 jam yang lalu
Penerangan pekerjaanFresh graduates are encouraged to apply. Previous experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) will be an advantage, but is not essential. Proficient in basic computer applications such as Microsoft Excel and Word. Possess good communication and interpersonal skills. Able to multi-task, prioritise workload, and manage time effectively. Proficiency in Mandarin is required to liaise with customers from China. Annual leave and sick leave Bonus KWSP and SOCSO Medical & Insurance Coverage Yearly Increments to upgrade your basic salary yearly & improve your lifestyle. Career Progression opportunities - you maybe able to get promotion easily.
Responsibilities
- Act as the main liaison between the customer and internal departments.
- Handle customer inquiries, order processing, and delivery coordination.
- Monitor and follow up on customer orders, production status, and shipment schedules.
- Communicate clearly with production, planning, logistics, and engineering teams to meet customer requirements.
- Provide prompt updates to customers on order status, issues, and delivery changes.
- Manage customer complaints, feedback, and resolve service-related issues quickly.
- Coordinate customer audits, quality concerns, and engineering change requests (ECO).
- Track customer forecasts and update internal planning teams.
- Ensure customer documentation, reports, and delivery records are accurate and on time.
- Maintain good, professional relationships with dedicated customer accounts.
Qualifications
Benefits
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Customer Service Representative • Seberang Perai, Penang, Malaysia