Regional Head, Malaysia & KLIA Hub

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Oversee ground handler performance at all domestic stations and KLIA, ensuring full compliance with Service Level Agreements (SLAs).

Implement and maintain risk management programs for ground operations in alignment with safety, security, and company standards.

Ensure strict adherence to all safety and security regulations to maintain zero-accident operations.

Lead the development, implementation, and maintenance of Emergency Response and Business Continuity Plans.

Act as the main point of contact with airport service Ground Handling Providers and internal and external stakeholders.

Act as liaison person for any related matters pertaining Airport Authorities and Government Agencies for Malaysia and KLIA Operations

Develop and execute delay, disruption, and diversion management plans.

Direct and manage both passenger and cargo operations to ensure full regulatory compliance and alignment with KPIs focusing on business sustainability, resource optimization, cost control, and operational excellence.

Manage and administer all Customer Touch Points to ensure targets set by Management are met.

Actively participate in AOC, representing MAB Management by addressing operational constraints and issues related to KLIA and domestic stations and providing timely updates to Management on Airport Authority development plans.

Prepare and manage the annual station budget exercising cost-control measures, ensuring that opportunities to optimize ancillary revenues within Airport Services control.

Control operating expenses to ensure optimum usage of the resources and expenditures within the annual approved budget

Ensuring compliance with regulatory requirements, operational efficient and seamless customer experience.

Perform the personnel administration for direct reporting positions including selection, training, performance appraisals, resource planning, employee development and implement necessary controls and ensure compliance with labor laws.

Qualification & Working Experience

Bachelor’s Degree in any field

Minimum 3 years in the aviation industry

At least 2 years in an airline management role

Minimum 5 years of relevant experience in airline airport operations / services

Skills & Knowledge

Strong organizational, negotiation, and decision-making abilities

Strategic thinking with adaptability to dynamic business needs

Effective under pressure, with strong leadership and management skills

Proficient in producing analytical reports to support data-driven decision making

Ensuring consistent, high-quality service delivery by ground handlers

Maintaining full compliance with safety and security regulations and policies

Meeting or exceeding customer expectations in a high-pressure operational environment

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