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Mettler ToledoService Operations, Penang, PenangOur Opening and Your Responsibilities
Key Purpose of the Role : Deputy to Senior Service Engineer / Team leader / Technical Specialist / Manager
Strategic Outcome : High level Technical Support for the team / technical problem solver
Key Responsibilities :
1. Technical Support
Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc
PM / Cal for all level equipment
Installation of equipment
Attend to break-fix and customer technical issue
Attend to customers' technical inquiries and provide technical support to ensure customers' satisfaction
Interact with customers’ technical teams
Develop customer's staff by providing technical training.
Self-Improvement initiatives : commitment to complete assessment and training plan within timeline.
What You Need to Succeed
Key Behavioural Competencies Required :
1) Competencies
Sound Technical
Good Interpersonal and Verbal / Written Communication
Customer Focused and Market Driven
Analytical and Problem-Solving Skills
Innovation / Continuons Improvement
Teamworking
Results Focus / Oriented
Self / Project Management
Technical Skills, Knowledge and Experience Required
Mandatory :
- Degree / Diploma in Engineering / chemistry or related field
- At least 2-3 years working experience in a Service environment
- Self-starter with a proactive approach
- Possess own transport and willing to travel
Preferred :
Our Offer to You
Stable employment conditions based on the contract of employment
Medical care with the dental package
Life insurance