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Jobs in Malaysia

Last updated: 6 days ago
Customer Service Agent

Customer Service Agent

Brandt Business Services Sdn. Bhd.MY
The Customer Service Agent will be responsible for delivering exceptional customer support to our clients.This role involves handling inquiries, providing resolutions, and maintaining a high standa...Show moreLast updated: 30+ days ago
Multi-Property Assistant Director of Finance

Multi-Property Assistant Director of Finance

Marriott InternationalMalaysia
The Assistant Controller manages the day-to-day operation of the Accounting Office.Primary responsibilities include financial analysis and financial reporting, budgeting / forecasting, audit and cont...Show moreLast updated: 7 days ago
Senior Project Executive (RPM Others)

Senior Project Executive (RPM Others)

IpsosMalaysia
The function of this role is to provide support to the Australia Ipsos Project Management team on the day-to-day responsibilities on the relevant client account. These responsibilities could range f...Show moreLast updated: 30+ days ago
Finance Manager (based in Subang Jaya)

Finance Manager (based in Subang Jaya)

HaysMalaysia
Finance Manager (based in Subang Jaya).Looking for a Finance Manager with Costing & Pricing experience to be based in Subang Jaya. They are one of the most stable & reputable companies in Malaysia f...Show moreLast updated: 30+ days ago
Subaru Technician

Subaru Technician

Gillman Companies000 per year
Service Technician – Automotive.Skilled technicians are in high demand.So to keep a good service tech, you have to treat them right. Here, you’ll work alongside some of the best in the business.You’...Show moreLast updated: 17 days ago
Senior Executive – Business Development (Product Management)

Senior Executive – Business Development (Product Management)

SK MAGIC RETAILS MALAYSIA SDN BHDMY
This role involves managing product development projects from conception to launch, conducting market feasibility studies, and collaborating with cross-functional teams to ensure alignment with bus...Show moreLast updated: 30+ days ago
Senior / Quality Engineer (Automation & Manual Testing) (Ipoh)

Senior / Quality Engineer (Automation & Manual Testing) (Ipoh)

ExactMalaysia
Professional Job Malaysia, Kuala Lumpur Technology Malaysia.As a Quality Engineer, you participate in all aspects of product development and delivery, including refine and review of user stories, a...Show moreLast updated: 30+ days ago
Buyer (Sports)

Buyer (Sports)

ZaloraMalaysia
Responsible for the implementation of buying strategies and budget proposals to achieve sales, profits as well as inventory targets. Develop and maintain strong relationships with key marketplace br...Show moreLast updated: 30+ days ago
Life Support Supervisor

Life Support Supervisor

SubNet Services LtdMalaysia
Show moreLast updated: 30+ days ago
Head of Marine Asset Management

Head of Marine Asset Management

Chronos ConsultingMalaysia
Open to Malaysian and regional expat.Minimum 15 years’ experience in offshore Vessels operation including minimum 5 years Experience as Chief Engineer in DP2 / DP3 vessels and 3 years as on-shore ve...Show moreLast updated: 30+ days ago
Technical Lead (Java EE)

Technical Lead (Java EE)

HitachiMalaysia
Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.Defin...Show moreLast updated: 30+ days ago
Associate I, Authorization

Associate I, Authorization

Finexus International Sdn BhdMY
Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree, or equivalent in any field.Preferably at least 1- 2 years of related working experience in contact centre.Handle inbound an...Show moreLast updated: 30+ days ago
Medical Director, Late Development, Sigvotatug Vedotin

Medical Director, Late Development, Sigvotatug Vedotin

1S2 Seagen IncMY
The medical director provides Clinical Development leadership and expertise on clinical trials, including overseeing the design, conduct, and analysis. The medical director works closely with other ...Show moreLast updated: 18 days ago
Food & Beverage Executive

Food & Beverage Executive

LBS Bina Group BerhadMY
A customer-oriented person, to ensure that restaurant operations run smoothly.Overseeing the activities of restaurant staff, extend warm greetings to guest upon arrival and usher them to allocated ...Show moreLast updated: 30+ days ago
Product QA Team Leader

Product QA Team Leader

Konica Minolta Business Technologies (Malaysia) Sdn BhdMY
To assist in monitoring the team to assure that the product quality is met according to the specifications given.Use necessary instruments and tools for product quality inspection.Prepare daily / we...Show moreLast updated: 30+ days ago
Consultant - SAP ABAP Job

Consultant - SAP ABAP Job

YASH TechnologiesMY
We are looking for experienced candidates to fill position of SAP ABAP Development Technical Lead within the Global Information Services (GIS) division at Caterpillar. The selected candidate will pr...Show moreLast updated: 17 days ago
Assistant Director of Events Management, RSR & GSH

Assistant Director of Events Management, RSR & GSH

Shangri-LaMalaysia
Assistant Director of Events Management.Shangri-La Golden Sands, Penang.This cluster leadership role focuses on.Partner with the Business Development team. Lead the Events Management team in managin...Show moreLast updated: 20 days ago
Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

LazadaMalaysia
Department : Finance / Legal Location : Malaysia.Transportation : Lead the financial business partnering for Lazada’s self-operated logistics (LEX) in Malaysia and 3rd party logistics operations in both...Show moreLast updated: 6 days ago
Senior Project Coordinator

Senior Project Coordinator

Holiday Tours & Travel Sdn BhdMY
Project Planning and Coordination to ensure resources are aligned and outlining individual tasks, timelines and responsibilities. Relationship Management - Build and maintain a positive relationship...Show moreLast updated: 30+ days ago
VAS Specialist (Graphic Design)

VAS Specialist (Graphic Design)

ESTÉE LAUDER CompaniesMalaysia
Value Added Services are an essential part of our growing successful Travel Retail business worldwide, and include e.Over the last two years the request for Value Added Services has grown significa...Show moreLast updated: 30+ days ago
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Customer Service Agent

Customer Service Agent

Brandt Business Services Sdn. Bhd.MY
30+ days ago
Job description

Job Summary :

The Customer Service Agent will be responsible for delivering exceptional customer support to our clients. This role involves handling inquiries, providing resolutions, and maintaining a high standard of service in line with company objectives. The candidate should possess strong communication skills and thrive in a fast-paced, dynamic environment, ensuring customer satisfaction is a priority.

Job Description :

1.    Respond to customer inquiries via phone, email, and live chat with a professional, friendly, and courteous attitude.

2.    Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the issue.

3.    Provide accurate information regarding products, services, and policies, ensuring the customer's needs are fully addressed.

4.    Educate customers on processes, product features, and services, creating awareness and fostering satisfaction.

5.    Actively listen to customer concerns, provide appropriate solutions, and follow up to ensure resolution.

6.    Work closely with cross-functional teams to address complex issues, escalate matters when necessary, and collaborate to ensure the highest level of customer satisfaction.

7.    Handle multiple tasks efficiently in a fast-paced environment, including managing time effectively and prioritizing tasks as necessary.

8.    Document and maintain customer records by updating account information and call details after each interaction in the system.

9.    Utilize Microsoft Office programs, particularly Excel and Word, to track and report customer data, performance metrics, and other relevant information.

10. Maintain technical proficiency with customer support software and tools.

11. Maintain the company's reputation for high-quality service by adhering to policies and procedures, ensuring compliance with company standards.

Provide feedback and recommendations to improve customer service processes, contributing to continuous improvement efforts

Candidate must possess :

a)       at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;

b)       preferably a minimum of one (1) year working experience in a call centre environment in e-commerce sector and banking industry

c)       moderate or strong proficiency in Microsoft Excel, Microsoft Word and other Microsoft Office programs;

d)       excellent written and verbal communication skills in English. Proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;

e)       ability to work under pressure;

f)        ability to work with cross-functional teams to achieve desired output;

g)       excellent phone disposition

h)       Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment.

i)        Passionate towards customer satisfaction

j)        Able to work on shift (Operation hours : 24x7, off day on rotation basis)

k)       Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service.