Assistant Reservation Manager

Overview

We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our team in Kuala Lumpur, Malaysia. As a key member of Accor’s hospitality operations, you will play a crucial role in ensuring smooth operations of the reservations department while delivering exceptional service to our guests.

Responsibilities

• Assist in managing daily operations of the reservations department, ensuring efficiency and accuracy in all processes
• Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
• Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
• Handle complex reservations and guest inquiries, providing professional and courteous service at all times
• Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
• Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
• Generate and analyze reservation reports, providing insights to support data-driven decision-making
• Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
• Assist in scheduling and payroll management for the reservations team
• Support the implementation of new technologies and systems to improve reservations processes

Qualifications

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