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Assistant Reservation Manager

Assistant Reservation Manager

AccorKuala Lumpur, Kuala Lumpur, Malaysia
13 jam yang lalu
Penerangan pekerjaan

Overview

We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our team in Kuala Lumpur, Malaysia. As a key member of Accor’s hospitality operations, you will play a crucial role in ensuring smooth operations of the reservations department while delivering exceptional service to our guests.

Responsibilities

  • Assist in managing daily operations of the reservations department, ensuring efficiency and accuracy in all processes
  • Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
  • Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
  • Handle complex reservations and guest inquiries, providing professional and courteous service at all times
  • Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
  • Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
  • Generate and analyze reservation reports, providing insights to support data-driven decision-making
  • Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
  • Assist in scheduling and payroll management for the reservations team
  • Support the implementation of new technologies and systems to improve reservations processes

Qualifications

  • Previous leadership experience in a hotel environment, preferably in reservations management
  • Strong working knowledge of Opera Property Manager System (PMS)
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
  • Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
  • Proficiency in Microsoft Office suite, particularly Word and Excel
  • Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
  • Bachelor's degree in Hospitality Management or related field preferred
  • Knowledge of revenue management principles and practices
  • Fluency in English required; additional language skills are a plus
  • Demonstrated ability to work well under pressure and adapt to changing priorities
  • Familiarity with local hospitality market trends in Kuala Lumpur
  • Understanding of Malaysian hospitality regulations and standards
  • Commitment to maintaining a professional demeanor and delivering exceptional customer service
  • #J-18808-Ljbffr

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