Client Services Executive

iFAST 是一家总部位于新加坡的财富管理金融科技平台,为金融顾问公司、金融机构、银行、互联网企业、跨国公司,以及亚洲的零售和高净值投资者提供全面的投资产品和服务。

我们正在招募 客服专员(粤语) 加入吉隆坡办公室。 这是一个难得的机会,让您在金融行业中发展职业生涯。如果您喜欢快节奏的工作环境,并且善于解决问题,我们期待您的加入

岗位职责 :

• 了解并评估客户需求,提供专业的支持和服务。
• 通过电话、电子邮件和在线聊天 (livechat) 等渠道,为客户及业务合作伙伴提供优质的客户服务。
• 确保提供准确的信息,并根据客户需求提供个性化的服务。
• 主动与相关部门沟通协调,确保客户问题得到及时解决。
• 具备细心和耐心,能够清晰解答客户的疑问。
• 按时完成上级分配的任务和项目。
• 处理客户投诉,在规定时间内提供合适的解决方案,并跟进确保问题得到妥善解决。

理想候选人 :

岗位要求 :

如果您符合以上条件,并希望在金融科技行业中发展您的职业生涯,欢迎加入我们

iFAST is a wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are looking for a Client Services Executive to be based in our KL office. This is a fantastic opportunity for career development in the financial industry. If you enjoy working in a fast-paced environment, and love solving problems, we would love to meet you

Roles & Responsibility :

Ideal Candidates :

Requirements :

Perks and Benefits :

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.