Client Services Executive, iFAST Global Bank

Roles & Responsibility :

• Handle daily enquiries via phone, email and live chat in an efficient manner.
• To be the verifier for account onboarding and process the applications globally for bank account opening through online video verification.
• Explain banking concepts and product features to clients.
• Identify and assess customers' needs.
• Liaise with relevant departments to resolve issues brought up by customers.
• Consolidate feedback, while seek to improve service quality and user experience of iFAST Global Bank portal or mobile app.
• Undertake special assignments, and ad-hoc duties required by supervisors.
• Handle complaints, provide appropriate solutions or alternatives within the given time frame and follow up to ensure resolution.
• Ensure customer satisfaction and provide professional customer support.

Requirements :

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note : Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks / abilities may be required of the incumbent, relative to the specific assignment.

Job Requirement : Experience Level

Entry level (i.e. Exec, Snr. Exec)

Education Level

Diploma,

Advanced / Higher / Graduate Diploma,

Bachelor's Degree

Language

English,

Mandarin

Skillset

Problem Solving,

Communication

Benefits : Fun

Game room with PS4, FIFA19 and Foosball at all time.

Snacks & Beverages

Vending machines with various snacks and coffee for you to choose from.

Yearly activities

Movie Day, Outdoor activities, Celebration during festive seasons and many more

Remuneration package

Competitive Salary (way above market rate if you have the right potential)

Coverage

Insurance and medical coverage.

Allowances

Monthly sports allowance, Yearly department gathering and welcome dinner for new staff.

Company Overview :

iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. The Group offers access to over 17,000 investment products including funds, bonds and Singapore Government Securities (SGS), stocks, Exchange Traded Funds (ETFs), insurance products, and services including online discretionary portfolio management services (DPMS), research and investment seminars, financial technology (fintech) solutions, banking, pension administration, investment administration and transactions services. The company is also present in Hong Kong, Malaysia, China and UK.

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Kuala Lumpur, Malaysia

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Full Time

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Client Services / Customer Service

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