Customer Service and Customer Service VIP (Indonesian)

Job Description

CUSTOMER SERVICE OFFICER

JOB DESCRIPTIONS :

Answering customer’s questions via phone and / or live chat

Maintaining and updating customers’ accounts

Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers

Collecting and analyzing customer’s feedback for service improvement.

REQUIREMENTS :

High School | College Degree | Bachelor Degree.

Experience as Customer Service is preferred but not required.

WITH or WITHOUT work experience in the same position are encourage to apply.

Willing to be TRAINED.

Language Required : NATIVE (Fluent), MANDARIN & ENGLISH (Intermediate).

Must be willing to relocate for work in COLOMBO, SRI LANKA.

Interview will be conducted via GOOGLE MEET, PHONE or TELEGRAM.

Can start ASAP.