Change and Communications Manager (Bangkok / Kuala Lumpur Based)

Change and Communications Manager (Bangkok / Kuala Lumpur Based)

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About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team :

Making up almost 50% of the total workforce, the Customer Experience Group (CEG) is the largest department at Agoda. CEG’s purpose is to provide peace of mind for customers and partners by supporting them when they need us. To make that possible, we have the enabling teams within CEG to improve the quality and efficiency of our support to customers and partners.

The Opportunity :

As part of the Change and Communications (C&C) Team, we will look to drive transformation and support CEG priorities by fostering a change in mindset and behavior through bridging CEG Operations teams with the enabling teams.

In this Role, you'll get to :

As the Manager of Change and Communications , you will play a crucial role in supporting the Head of Change and Communications by overseeing the team’s operations.

Key Responsibilities

• Equip and guide Operations Leaders and Project Managers to develop robust change and communications plans.
• Provide coaching, consultation, and best-practice methodologies to strengthen their ability to land change effectively and embed desired behaviors.
• Design scalable frameworks and toolkits that support consistent and structured change delivery across CEG.

What you'll Need to Succeed :

To qualify for the role, you must have

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation.

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