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Training Business Manager
BSI Services Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia11 days ago
Job descriptionLead and manage the Public Training and In-House Training sales team to drive annual growth and increase market share. Lead and manage the sales of Enterprise Training Solutions (ETS). Establish an effective and mutually beneficial Channel Management function – work with Sales to partner with resellers, referrals, and partnership organizations to co-create value with BSI Lead and support the internal training for the sales team, especially on new products and services To contribute to and manage the development of new training solutions and innovative delivery models. Together with Marketing and Sales functions, establish effective Marketing / e-commerce channels / web sales. To deploy and maximize market penetration of the global / APAC training portfolio. Support Sales with client meetings, especially for large training opportunities. Stay informed on market developments and analyze competitor activities to ensure sustained competitive advantage. Prioritize operational efficiency of training business by overseeing and optimizing resource and structure, qualifications, utilization, and process Create a highly efficient and effective team of Training Operations in synergy with Operational capacity from the System Certification team Create a highly efficient and effective team of tutors and external tutors to ensure the highest level of resource utilization and quality Establish Tutor Community with internal and external experts (Associated Tutors) Maintain and develop Tutor Qualifications to be on top of the competence level Manage and control service delivery of Enterprise Training Solutions (ETS) Project and Program Management of key account delivery and launching new training services in the cluster To work on a learner and more strategic customer journey through digital transformation together with the Global and Regional Training teams To work with the key stakeholders and peers to understand and implement an efficient and best-in-class training delivery, and maximize training for other sales opportunities. To work with Headquarters and the local team to manage the training curriculum in Malaysia, ensuring the training courses meet market requirements and client demand. To manage the training material of all courses (including OD) properly developed, translated (if needed), and maintained. To work with the team to ensure smooth registration of courses and tutors with HRDC, as well as to effectively manage all HRDF-related claims. Lead a team of direct reports, including Tutors, Training Operational Support, and Training Sales Foster a collaborative culture aligned with the company’s mission and strategic goals. Interface with other functions and departments, including KPIs, SLAs, to underpin key processes to maximize market potential on various levels of leadership, Marketing, and Sales. Articulate why BSI training is the market leader in assurance training. Apply product features and benefits to customers’ needs to win business. Articulate BSI’s training products and qualifications to generate returning client sales. Apply knowledge of competitors to explain the full business advantages of BSI products. Understand robust training delivery model and promotional tactics. Financial performance KPIs – sales, revenue, GP, and contribution Can improve efficiency in the process – deliver efficiency gains by digital solutions, streamlining the workflows, and resource allocation Can drive and deliver training business growth Can motivate direct reports and related teams to achieve and overachieve business expectations Can articulate to clients the value of using the portfolio of BSI products and services to meet their needs. Able to interpret data and information about the Customer to solve problems, add value, and exceed expectations. Can demonstrate an in-depth understanding of the markets, anticipate developments, and engage with customers on how to improve performance. Able to demonstrate high quality and reliability in the delivery of the activity. Min of 3 years of solid experience in managing a team of training sales. Minimum of 2 years of commercial leadership experience in the training business in the Malaysian market. Proven track record of effectively managing and developing training business with a proven revenue growth record. Deep social media and digital marketing knowledge and proven experience. Experience with Digital transformation projects will be preferred Experience preferably in commercial events / training / publishing, or related. Excellent in presentation skills. Exemplify a high level of compliance in accordance with the business requirements Able to communicate, present, and influence at all levels within an organization, including C-level Good command of customer relationship exploration, maintenance, and development. Analytical in data, clear, and open-minded Bachelor’s degree and above Strong strategic thinking and operational deployment Ability to manage workloads effectively, including balancing projects and changing priorities Well organized and self-motivated, with the ability to work independently or as part of a team Ability to communicate and interact with other cultures effectively Highly motivated and passionate Shows initiative and can shape a new role
We exist to create positive change for people and the planet. Join us and make a difference too!
Overview / Purpose of the position
To implement the vision, mission, and strategy for accelerated, sustainable, and profitable growth of the training business in Malaysia through a combination of leadership and partnership with the group training function, regional executive, and business stream / sector managers.
Advise and consult with the regional executive, stream / sector leaders on the adoption of proven commercial strategies for growth, including improvements to their teams, processes, systems, and product deployment.
Responsibilities & Accountabilities
General
- To lead and deliver the training stream strategic plan aligned to market and company growth expectations
- Ensure compliance with BSI’s policies, technical, legal, and accreditation requirements in the context of public, in-house, bespoke training and / or Best Practice Program delivery
- To achieve financial plan targets for the Training stream, including sales, revenues, gross profit, and contribution in close collaboration with Sales, Marketing, and Operations.
Commercial
Operational
Management responsibilities
Product Knowledge
Key Results Areas
Customer Focus
Person Specification
Knowledge and Experience
Skills and Abilities
Education / Qualifications
Personal Qualities / Aptitudes
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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Training Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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