MY - Customer Service Associate (India - Hindi speaker)Zeal Group • Kuala Lumpur, Kuala Lumpur, Malaysia
MY - Customer Service Associate (India - Hindi speaker)
Zeal Group • Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description
Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner.
Conduct outbound calls and tele-sales activities when required.
Follow Standard Operating Procedures (SOPs) and maintain high-quality service standards.
Identify gaps or inefficiencies in processes and escape or propose improvements to the Team Leader.
Summarize and report common customer inquiries and trending issues daily.
Pay attention to recurring or escalated concerns that may indicate underlying problems.
Collaborate with Team Leaders to resolve complex cases and achieve win-win outcomes for both clients and the company.
Participate in daily team huddles to share key updates, success stories, and lessons learned.
Deliver an excellent customer experience in every interaction with professionalism, patience, and empathy.
Stay updated through ongoing training, process updates, and campaign changes.
Uphold ZFX’s core values and demonstrate them consistently when interacting with clients and internal teams.
We Are Looking for Someone Who :
Doesn’t just follow instructions — but thinks, questions, and makes sound judgments .
Doesn’t just follow processes — but challenges and improves them .
Doesn’t just respond — but cares deeply about the customer experience .
Doesn’t just complete tasks — but learns, grows, and contributes to team progress .
Diploma or Degree holder.
Minimum 2–3 years of relevant experience in customer service or contact center roles.
Experience in the Forex or Financial industry will be an added advantage.
Strong multi-tasking, quick learning, problem-solving, and follow-through skills.
Good comprehension, communication, and coordination abilities with a proactive mindset.
Able to work on a rotational shift schedule, including weekends and public holidays.
Proficiency in English and Indian languages (both written and spoken).
What we can offer you :
Medical Benefit
Optical Benefit
Life Insurance
Gym / Fitness Subsidy
Long Service Rewards
#J-18808-Ljbffr
Create a job alert for this search
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
Associate Customer Support (Mandarin)
Two95 International Inc. • Cyberjaya, Selangor, MY
Quick Apply
Join Our Team as an Associate Customer Support Specialist (Mandarin).Language : Mandarin proficiency + B1 .Address : Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, Selangor.Shifts : B...Show more
Teleport • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
At Teleport, our mission is to move things across Southeast Asia better than anyone else.We are an integrated end-to-end logistics solution, making it seamless for freight forwarders, shippers, eCo...Show more
Last updated: 30+ days ago
Customer Service Mandarin Speaking - Petaling Jaya
EPS Consultants • Petaling Jaya, Selangor, MY
Quick Apply
Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Show more
Talent Recruit • Seremban, Negeri Sembilan, Malaysia
Procurement and Purchasing Operations.Source, evaluate, and negotiate with new and existing suppliers to obtain competitive pricing, quality products, and timely deliveries.Prepare and issue Purcha...Show more
Last updated: 30+ days ago • Promoted
Manager / Associate Director - Transaction Service (Petaling Jaya)
ACCA Careers • Petaling Jaya, Selangor, Malaysia
Manager / Associate Director - Transaction Service (Petaling Jaya).Join to apply for the Manager / Associate Director - Transaction Service (Petaling Jaya) role at ACCA Careers.Transaction Services...Show more
Last updated: 30+ days ago • Promoted
Mandarin Speaking Customer Service Assistant Manager (Logistics) in Port Klang - GG
Polymorph Recruitment • Port Klang, Selangor, Malaysia
Minimum 5 years of experience in logistics, freight forwarding, or customer service.Strong interpersonal, communication, and problem-solving skills.
Proven ability to multitask and manage client exp...Show more
Last updated: 20 days ago • Promoted
Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG
Polymorph Recruitment • Setia Alam, Selangor, Malaysia
Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills.
Computer literate (MS Office, Email, CRM).Independent and a...Show more
Last updated: 30+ days ago • Promoted
Independent Business Development Director | Commission-Driven
Frost & Sullivan • Selayang Municipal Council, Selayang Municipal Council, Malaysia
A global consulting firm in Petaling Jaya is seeking a Business Development Director to leverage market knowledge and drive sales across various service lines including consulting and research.The ...Show more
Last updated: 1 day ago • Promoted
Customer Service Executive - Mandarin Speaker - Petaling Jaya
Arvion Services • Petaling Jaya, Selangor, Malaysia
Quick Apply
As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product / service information.
This is an exciting opportunity f...Show more
Last updated: 13 days ago
Customer Success Associate, API (L2)
CoinGecko • SelangorMalaysia, Selangor, Malaysia
CoinGecko is a global leader in tracking cryptocurrency data.Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than...Show more
Last updated: 3 days ago • Promoted
Mandarin Speaking Customs Clearance Asisstant Manager (Logistics) in Port Klang - GG
Polymorph Recruitment • Port Klang, Selangor, Malaysia
Minimum 5 years of experience in customs clearance, freight forwarding, or related logistics operations.Solid understanding of import / export documentation, customs procedures, and relevant regulato...Show more
Last updated: 20 days ago • Promoted
Front Line Associate (Nilai, Malaysia)
Western Union • Kuala Lumpur, Kuala Lumpur, Malaysia
Front Line Associate (Nilai, Malaysia) page is loaded## Front Line Associate (Nilai, Malaysia)locations : MYS - Kuala Lumpurtime type : Full timeposted on : Posted Todaytime left to apply : End...Show more
Last updated: 30+ days ago • Promoted
Mandarin Speaker - Customer Support (Remote After 3 Months)
Concentrix • Klang City, Selangor, Malaysia
A customer service provider is seeking an entry-level customer service representative in Kuala Lumpur.The role offers a basic salary of RM3000, with potential allowances and the ability to work fro...Show more
Last updated: 2 days ago • Promoted
Partner Service Mandarin Speaker (WFH Opportunity)
Concentrix • Sepang, Sepang, Malaysia
Concentrix Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.Direct message the job poster from Concentrix.
Working days : 5 working days and 2 off days in a week.Intake Da...Show more
Last updated: 2 days ago • Promoted
Hybrid ML Engineer - Diffusion & Vision (Remote-Friendly)
Bjak • Kuala Selangor, Kuala Selangor, Malaysia
A leading AI company in Malaysia seeks a Machine Learning Engineer to develop cutting-edge generative vision features.You'll customize diffusion models and build large-scale datasets while collabor...Show more
Last updated: 10 hours ago • Promoted • New!
Customer Service Executive (Mandarin Speaking)
Talent Recruit • Kuala Lumpur, Malaysia
We are representing a fintech wealth management platform headquartered in Singapore.They specialise in providing a comprehensive range of investment products and services to financial advisory firm...Show more
Last updated: 30+ days ago • Promoted
[MY] Customer Service Executive (Mandarin Speaker)
Doctor Anywhere • Petaling Jaya, Selangor, Malaysia
Talent Acquisition Specialist at Doctor Anywhere.The Care Experience Team is dedicated to providing a seamless and personalized healthcare journey for every patient.
We understand that navigating me...Show more
Last updated: 2 days ago • Promoted
Associate Customer Relationship Manager
Alliance Bank Malaysia Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
Associate Customer Relationship Manager.Apply now to be one of the first 25 applicants.Focus on excellent personalized service to PB customers by attending to various banking transaction needs whil...Show more