Product Support Engineer : APAC (Remote)

Senior Manager, Technical Recruiting at Telnyx

Telnyx is an industry leader building a private global multi-cloud IP network and hyperlocal edge technology through intuitive APIs. We are transforming and modernizing connectivity, investing in pioneering technologies, and fostering a culture of continuous learning and growth. We are seeking passionate individuals who want to contribute to an industry-shaping company while advancing their own skills and careers.

The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls. This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will

• Monitor operational pager alerts in an efficient and timely manner.
• Improve customer self service through better processes and documentation.
• Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
• Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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