Technical Support Engineer (APAC)

At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you’ll play a pivotal role in helping developers succeed and thrive in their work.

We’re seeking experienced and empathetic Technical Support Engineers with hands-on knowledge of the Laravel ecosystem, including tools like Forge , Cloud, Nightwatch, Vapor , Spark , Envoyer , and Nova . While expertise in all these products isn’t required, familiarity with at least one or two is highly valued.

Customer Success & Support at Laravel

Our Customer Success and Support team is dedicated to making every customer interaction a positive and empowering experience. They are driven by a passion for helping developers succeed and take pride in their ability to :

• Resolve Issues Efficiently : Tackle customer challenges with speed and precision, delivering effective solutions that keep projects moving forward.
• Foster Positive Relationships : Communicate with warmth, professionalism, and a genuine desire to assist.
• Apply Technical Expertise : Dive deep into complex technical issues, leveraging their knowledge to troubleshoot and guide customers to success.
• Empathize and Support : Truly listen to customers, understanding their unique needs and ensuring they feel valued and supported.

As champions of the customer experience, our team plays a crucial role in shaping our products and services. By regularly sharing insights and feedback with the product team, they help ensure Laravel continues to evolve in ways that meet the needs of our vibrant developer community.

The Role

As a Technical Support Engineer, you will play a vital role in delivering exceptional support to our users. Your responsibilities include :

Our goal is to leave every customer delighted with their experience, ensuring that all interactions reflect our commitment to excellent service. Success in this role is measured by :

Requirements

Experience and Skills

Technical Expertise

All applications, including resumes and cover letters, must be submitted in English.

Applications in other languages will not be considered.

Benefits