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MY - Senior Desktop Support Engineer

MY - Senior Desktop Support Engineer

Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
6 hours ago
Job type
  • Quick Apply
Job description
  • Day-to-day user support;
  • End user equipment support;
  • Basic server and network equipment support;
  • Inventory management;
  • Monitoring queue and routing tickets;
  • Documentation within Jira, Lark is good to have, escalation procedures, and contact details;
  • Coordinate with vendors and internal resources to ensure operational excellence;
  • Monitoring applications and services;
  • Perform day-to-day operational tasks to maintain healthy system function;
  • Review and analyse information systems to improve quality and stability;
  • Microsoft and other software license management;
  • Incident, Problem, and Change management;
  • Takeover support of new systems and procedures.
  • Requirements

    • Minimum 3 years’ experience in IT as an end user support specialist;
    • End user equipment support;
    • Knowledge of desktop operating systems;
    • Ability to evaluate and solve complex problems and issues;
    • Knowledge of SQL, XML, PowerShell;
    • Knowledge of server and network infrastructure;
    • Understanding of the API principle;
    • Understanding of the architecture of the multi-tier systems
    • Knowledge of scripting languages such as Bash, PowerShell, etc, support is beneficial
    • Documentation skills;
    • Communication skills;
    • Able to communicate in English and Mandarin, Cantonese language skills are good to have
    • Benefits

      What we can offer you :

    • Medical Benefit
    • Optical Benefit
    • Life Insurance
    • Gym / Fitness Subsidy
    • Long Service Rewards
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    Desktop Support Engineer • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

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