Technical Support Engineer

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Technical Support Engineer (Internally known as "Area Operations Engineer" )

The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners and tickets while maintaining customer satisfaction and the health of the business.

Responsibilities

• Responsible for the service flow / call for Certified Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders.
• Responsible for processing service orders, end-to-end customer communication and coordination with Certified Partners.
• Creates Material Demand.
• Check parts availability and engage procurement when needed.
• Communicates with customers regarding timing of service delivery.
• Coordinates with Certified Partners for site visit and arrange backline when needed.
• Maintains good working relationship with Certified Partners.
• Verifies service resolution and confirmation with customers.
• Other duties as assigned.

What we’re looking for

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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