Senior Technical Support Engineer

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Senior Technical Support Engineer

We’re looking for a passionate technology professional to join our team as a SCCM Technical Support Engineer. In this role, you will act as a trusted advisor to enterprise customers, helping them optimize their IT environments through proactive guidance, best practices, risk assessments, and hands-on support.

This position requires providing various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with client’s best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.

What You’ll Do :

• Provide technical leadership and consultancy to enterprise customers.
• Deliver proactive services to optimize systems, prevent issues, and drive digital transformation.
• Troubleshoot and resolve critical technical problems.
• Build strong customer relationships and represent client with excellence.
• Deliver trainings, presentations, and documentation to enhance customer capabilities.

What We’re Looking For :

Technical Expertise Required :

Expected Onboarding Date : Mid of Nov 2025.

Location : Nu Tower 2, KL Sentral

Working hrs : 9am - 6pm, Mon - Fri (PH work required with compensation given)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

IT Services and IT Consulting

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