Banking Operations Executive

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

• Daily Responsibilities :
• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities
• Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
• Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities
• The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.
• Review flagged customers as part of the customer onboarding screening process
• The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
• Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)
• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks
• Undertake ad hoc operations projects as required

Requirements

Benefits

Employee financial and physical well-being

Flexible work arrangements and policies

Learning and development opportunities

Team bonding budget and initiatives

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Finance and Sales

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