This job offer is not available in your country.
Specialist, Orchestration Client Management
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionAct as a service partner, work together with Client Management, RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes Adherence to changes in line with the Client Management and OCM CoE destination model and DOIs Ensure alignment amongst the OCM CoE team, country Client Management and Business with regular engagement regarding business priorities, issues, and address any gaps Provide quality support to Client Management and Relationship Managers (RMs) on all documentation related matters Supports the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management (onboarding, credit fulfilment and monitoring, client due diligence, static data maintenance, offboarding and client support) for the portfolio supported Proactively manage the day to day maintenance activities of the client accounts Own and drive execution of processes, working closely with country Client Management, other stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases Adhere to first-time-right principles Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. Look at ways to promote standard work and best practices Undertake ad-hoc duties and when delegated by Line Manager and OCM CoE Head Demonstrate strong knowledge of client needs for the assigned client portfolio Build trust and strong account management support to country Client Management including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations Engage and coordinate with internal stakeholders, e.g. Legal & Compliance, Credit on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary Perform credit documentation activities for the deals Identify processing risks or inefficiencies and implement appropriate and effective changes Ensure document deficiencies are minimised and are rectified in a timely manner Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations Work closely with country Client Management, Product and Ops units to achieve suitable outcomes for clients Ensure that all facilities are set up in accordance with client instructions Support country Client Management and RM in client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile Manage flow maintenance activities as assigned to ensure portfolio quality, including but not limited to : annotation of excess and past dues, review of ASTAR reports, document deferral waiver requests, collateral monitoring and doc deficiency reports, seek Early Alert Reporting waivers for overdue, act as escalation point for unsettled trades, support loan drawdown and cash management Provide effective orientation / guidance to new joiners on the bank’s policies / procedures / processes to ensure successful assimilation Develop and implement a personal learning plan with team manager to attain necessary competencies Successfully complete milestones as laid out in the personal learning plan Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager Ensure a clear and uniform approach towards implementation of the global operating model for all Client Management related processes, and adherence to DOIs Report any deviation to appropriate authorities and obtain proper dispensations Proactively manage risks and establish / monitor controls to improve the overall state of the risk management and operating framework Ensure strong due diligence on document safekeeping and data confidentiality Ensure correctness of documentation prior to any dispensation from the Bank Ensure compliance with internal policies and credit policies, external policies, regulatory and statutory requirements Undertake periodic self-assessment on key controls to assess proper functioning and adequacy of existing controls Highlight significant issues / errors to team leader Display exemplary conduct and live by the Group’s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Lead the OCM CoE team to achieve the outcomes set out in the Bank’s Conduct Principles Strong ability to positively influence stakeholders across value chain to orchestrate and execute on processes and deliver exceptional client service and experience Ability to positively engage and build rapport with stakeholders Strong writing and presenting skills in English Problem solver; looks for solutions and progresses despite blockages Strong drive to deliver Has a clear understanding of the client needs and requirements Ability to work independently without direct supervision and cope with tight deadlines A team player with good interpersonal skills Risk & AML certified as stipulated by Bank policy (role based) Manage Conduct Manage Risk Manage People Operational Process Management Data Conversion and Reporting Business / Product Knowledge Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary
The role is responsible for :
- Supports the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management
- Own and drive execution of processes, working closely with country Client Management, other stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases
- Supports the country Client Management and Business on the client portfolio to ensure strong client delivery execution
- Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management and Business with regular engagement regarding business priorities, issues, and address any gaps
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Responsibilities
Strategy
Targeted Improvements
Automation and Streamlining
Business
Processes
People & Talent
Risk Management
Governance
Regulatory & Business Conduct
Key Stakeholders
Internal : Client Management teams; GBS Hub teams (across CDD, CRC, CLM Ops, Product teams); Account Opening Teams; Front Office RMs; Product Partners; Process Owners; Conduct & Control; Legal; Credit & Risk teams; Operational Risk; CFCC
Other Responsibilities
Embed here for good and Group’s brand and values in the OCM CoE Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Qualifications
Role Specific Technical Competencies
Competencies
Action Oriented, Collaborates, Customer Focus, Gives Clarity & Guidance, Manages Ambiguity, Develops Talent, Drives Vision & Purpose, Nimble Learning, Decision Quality, Courage, Instills Trust, Strategic Mindset
Technical Competencies : This is a generic competency to evaluate candidate on role-specific technical skills and requirements
About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.
Together we :
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
#J-18808-Ljbffr
Create a job alert for this search
Management Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
- Promoted
Senior Executive - Airside Services (Development - Airfield Management)
Malaysia Airports BerhadSepang, Selangor, Malaysia Select how often (in days) to receive an alert : .Senior Executive - Airside Services (Development - Airfield Management).
Conduct feasibility studies, negotiating lease agreements, and overseeing all...Show moreLast updated: 3 days ago
- Promoted
Senior IGA Consultant
Kloudynet TechnologiesKuala Selangor, Kuala Selangor, Malaysia Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Show moreLast updated: 3 days ago
- Promoted
- New!
Head of Global Common Operations
NexperiaSeremban, Negeri Sembilan, Malaysia Head of Global Common Operations page is loaded## Head of Global Common Operationslocations : Serembanposted on : Posted Todayjob requisition id : R- • •About the job • •The Head of IT Global Commo...Show moreLast updated: 11 hours ago
- Promoted
Senior Manager - Business Development (Medical Consumables)
HartalegaBatu Caves, Selangor, Malaysia Mun Global is the global platform for premium healthcare and personal protective products across many markets.This position is responsible for : .
Lead and manage the full spectrum of the medical cons...Show moreLast updated: 30+ days ago
- Promoted
- New!
Client Executive
Marsh & McLennan CompaniesKuala Lumpur, Kuala Lumpur, Malaysia This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office.This is a hybrid role that has a requirement of working as per respective team's arrangement.A team of divers...Show moreLast updated: 11 hours ago
- Promoted
Senior Client Success Manager Inbound Leads
Fintech News Malaysia - part of Fintech News NetworkShah Alam, Shah Alam, Malaysia Senior Client Success Manager Inbound Leads.Direct message the job poster from Fintech News Malaysia - part of Fintech News Network.
Interested in the Fintech industry? Are you a great sales and mar...Show moreLast updated: 4 days ago
- Promoted
Senior Specialist, Business Project Management Office
TNG DigitalKuala Lumpur, Kuala Lumpur, Malaysia Senior Specialist, Business Project Management Office.We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP.We ar...Show moreLast updated: 1 day ago
- Promoted
Regional Deposit Director
AFFIN GroupSeremban, Negeri Sembilan, Malaysia Create your future with Affin! You too can make a difference.Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work.
Here, you don’t just stay at the forefront...Show moreLast updated: 30+ days ago
- Promoted
- New!
Financial Operations Associate
Shift MarketsSeremban, Negeri Sembilan, Malaysia CXM is a global broker providing access to Forex, CFDs, and other financial markets.We focus on transparency, efficiency, and client satisfaction by delivering fast execution, secure transactions, ...Show moreLast updated: 11 hours ago
- Promoted
Client Reactivation Specialist (Fintech)
HytechKuala Lumpur, Kuala Lumpur, Malaysia Client Reactivation Specialist (Fintech).Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Hytech is a leading fintech company specializing in cutting-edge financial technology solut...Show moreLast updated: 30+ days ago
- Promoted
Head of Business Operations, MYSG
TakedaKuala Selangor, Kuala Selangor, Malaysia The purpose of Business Operations is to enable general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid ...Show moreLast updated: 30+ days ago
- Promoted
Senior Principal Contract Management Spec
McDermott International,Kuala Lumpur, Kuala Lumpur, Malaysia The Senior Principal Contract Mgmt Spec is tasked with solving unique and complex problems that broadly impact the business.
They must proactively identify and solve the most complex problems that i...Show moreLast updated: 4 days ago
- Promoted
Client Relations Specialist (US Stock & Options Market)
moomooKuala Lumpur, Kuala Lumpur, Malaysia Client Engagement and Relationship Management.Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized ...Show moreLast updated: 30+ days ago
- Promoted
Client Service Manager
Marsh & McLennan CompaniesKuala Lumpur, Kuala Lumpur, Malaysia We are seeking a talented individual to join our.Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address ...Show moreLast updated: 4 days ago
- Promoted
Specialist, Meeting Compliance & Disclosure (Transparency Reporting)
Merck Gruppe - MSD Sharp & DohmePetaling Jaya, Selangor, Malaysia Global Meeting Compliance & Disclosure Specialist is responsible for overall preparation of the Transparency Reporting that are in line with all company’s policies and guidelines.This role will man...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Manager, Digital Product & Ecosystem- Asia Pacific (Pooling Only)
Western UnionNilai, Negeri Sembilan, Malaysia Senior Manager, Digital Product & Ecosystem- Asia Pacific • •Would you like to play a key role in helping a global financial services company grow their business in Asia PacificAre you interested in ...Show moreLast updated: 11 hours ago
- Promoted
- New!
Client Implementation Manager, Global Implementation
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digit...Show moreLast updated: 11 hours ago
- Promoted
- New!
Management Consultant – Organization and People (Lead Consultant)
Willis Towers WatsonKuala Lumpur, Kuala Lumpur, Malaysia As a Lead Consultant, you will work side-by-side with some of the industry’s top consultants, and get to interact and learn from industry leaders.
These experiences will help build your consulting e...Show moreLast updated: 11 hours ago