Support Consultant

Overview

The Support Consultant plays a crucial role in assisting business partners with the installation, configuration, and management of WoodWing applications. As a key member of the Customer Success team, you will be responsible for ensuring the satisfaction of our business partners and customers in utilizing WoodWing products and services.

Responsibilities

• Responding to technical queries from partners and customers with accuracy and efficiency.
• Analyzing and resolving issues escalated by partners and customers.
• Effectively handle tickets in a timely manner.
• Timely reporting of tickets that may escalate to the Manager or L3 Support.
• Maintaining regular contact with business partners and customers to address their needs.
• Collaborates with other staff to research and resolve problems.
• Creating and managing test and support environments.
• Staying updated on WoodWing products through internal training and self-study.
• Actively contributing to the Knowledge Base by sharing knowledge and information.
• Performs other related duties as assigned.

Qualifications

MS Windows, Linux, MacOS (management and configuration)

#J-18808-Ljbffr