IT Project Manager

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About The Role

We are seeking a hands-on IT Project Manager to drive cross-functional projects that link business operations with technology. This role is about getting things done — taking complex initiatives (POS / CRM / WMS integrations, HR / payroll digitalization, marketing automation, retail tech rollouts) and delivering them on time, within scope, and with real business impact.

Reporting to the Head of Technology & Systems , the IT Project Manager will work closely with Operations, Finance, HR, Marketing, and external vendors to ensure smooth execution.

Responsibilities

• Lead cross-functional tech-enabled projects from kickoff to delivery (system integrations, e-commerce / system enhancements, new retail launches, automation rollouts).
• Manage project scope, timelines, resources, risks, and stakeholder communication.
• Ensure business requirements are clearly defined, translated into technical tasks, and delivered.
• Partner with non-technical stakeholders (Ops, Marketing, HR, Finance) to gather requirements, set priorities, and manage expectations.
• Act as the translator between business teams and developers / vendors.
• Keep alignment clear — no silos, no confusion.
• Manage external development agencies, testing partners, and technology vendors.
• Ensure developers deliver against requirements and don’t “bluff” on timelines or technical excuses.
• Use AI and modern project tools to improve speed, documentation, and tracking.
• Run stand-ups, sprint planning, retros, and weekly progress updates.
• Maintain clear project dashboards and documentation (Asana, Jira, Notion, or equivalent).
• Escalate risks and blockers early, with solutions proposed.
• Major integration projects (POS, CRM, WMS, HR / Finance) delivered with clear ownership.
• Cross-functional teams aligned with zero “black hole” projects.
• External vendors managed effectively, delivering on-time and in-scope.
• Project delivery success rate >

80% (measured by scope, timeline, budget).

Requirements

Experience

Skills & Competencies

Character

Why Join Us

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