Talent.com
Customer Success Manager

Customer Success Manager

Princeton Digital GroupKulai, Johor, Malaysia
21 days ago
Job description

Who We Are

Princeton Digital Group (PDG)

PDG is a leading developer and operator of data centers in Asia Pacific. Headquartered in Singapore, PDG has a presence across six high-growth markets : Singapore, Japan, India, Indonesia, China, and Malaysia. With 1GW+ capacity, our portfolio of data centers powers the expansion of hyperscalers and enterprises in the fastest-growing digital economies across Asia Pacific.

PDG is backed by some of the world’s most reputed investors - Warburg Pincus , a leading global private equity firm with a successful history of creating world-class technology, media, and telecommunications (TMT) and real estate platforms; Ontario Teachers\' Pension Plan (OTPP), Canada\'s largest single profession pension plan; Mubadala Investment Company , a sovereign investor that manages a diverse global portfolio for the Government of Abu Dhabi and Stonepeak , a leading alternative investment firm specializing in infrastructure and real assets globally.

Why Join PDG?

  • Impact at Scale : Be part of a company that’s enabling digital transformation of economies.
  • Career Growth Without Borders : With operations across Asia Pacific and a fast-growing footprint, your next opportunity could be anywhere.
  • Culture That Empowers : We foster a collaborative, inclusive environment where every voice is heard and every contribution matters.
  • Commitment to Excellence : From governance to workplace safety, we hold ourselves to the highest standards because our people deserve nothing less.

PDG empowers individuals in every role to grow, lead, and leave a lasting impact.

Join us and help build the digital future in Asia Pacific.

For more information, you may visit our website or follow us on LinkedIn.

Job Responsibilities

  • Responsible for the end-to-end client management
  • Advocate for customers when working with internal stakeholders
  • Recognize value-added customer service opportunities and proactively pursue these opportunities through the appropriate channels
  • Explain to customers PDG’s setup, business processes, products and services so they understand our plans, offerings, and capabilities
  • Guide new customers through the onboarding process, ensuring a smooth and successful transition.
  • Ensure high-quality service delivery and customer satisfaction through proactive service management such as conduct regular business reviews and surveys
  • Manage customer’s requests, issues and escalations and ensure requests / issues are resolved timely and provide prompt responses
  • Work cross-functionally, coordinating between departments to deliver to clients’ expectations
  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) required by customers are attained by the Company
  • Coordinate responses and internal support to customer-related audit requests
  • Develop and present internal and customer reporting packages; ensure reporting and communications is frequent and bi-directional
  • Identify opportunities for account growth and collaborate with sales teams to expand customer usage and revenue.
  • Qualities You Should Have

  • Bachelor’s Degree
  • Minimum 5-8 years of experience in customer success / customer support / project management, or data center / IT service delivery
  • Strong command English and Melayu or Mandarin, both written and spoken
  • Attention to detail and strong administrative capabilities
  • Excellent customer facing skills and a desire to drive high customer satisfaction
  • Process oriented with the ability to effectively multi-task in a very fast paced environment
  • Comprehend equipment specifications, contract terms and conditions and statements of work
  • In submitting this application for employment to PDG, you hereby acknowledge that you consent to the collection, use and / or disclosure (to relevant third parties) of your personal data by us for the purposes of evaluating this application and for other potential vacancies in the future. You may inform us of any decision to withdraw such consent in the future by contacting Please do not send your application to this email address.

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Manager • Kulai, Johor, Malaysia

    Related jobs
    • Promoted
    Customer Program Manager

    Customer Program Manager

    Celestica Inc.Kulai, Johor, Malaysia
    Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Performs tasks such as, but not limited to, the following : . Responsible to meet and deliver all commercial a...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    Pixelcare Consulting CorporationKulai, Johor, Malaysia
    We’re Hiring : Financial Accountant (Account Executive).Location : Senai Area, Johor, Malaysia.Work Setup : Full-time | On-site. We’re looking for an experienced Financial Accountant to join our team! ...Show moreLast updated: 2 days ago
    • Promoted
    Sales Support Executive

    Sales Support Executive

    Sinergia Talents Sdn BhdPontian District, Johor, Malaysia
    Business Development team in all aspects of sales coordination and operational support.This role plays a key part in ensuring smooth communication with clients, efficient .Prepare, review, and proc...Show moreLast updated: 30+ days ago
    • Promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    CanonicalKulai, Johor, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Enterprise Customer Success Manager. Canonical Kuala Lumpur, Federal Territory of Kuala Lump...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Admin (Jurong East - 5.5 Days Alt.)

    Sales Admin (Jurong East - 5.5 Days Alt.)

    MK Vehicle Rental Pte LtdJurong East, Singapore
    Engage and assist potential & existing clients for our company services e.Daily checking of location, tally with our system vehicles & entry of vehicle check records. Arrange trading & rental proces...Show moreLast updated: 1 day ago
    • Promoted
    Business Development Manager - Malaysia Johor

    Business Development Manager - Malaysia Johor

    FX PrimusJohorMalaysia, Johor, Malaysia
    FXPRIMUS offers one of the most secure online trading environments available within the forex industry.Our extra measures in safety have positioned us as the front runner in responsible trading, an...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Program Manager

    Customer Program Manager

    CelesticaKulai, Johor, Malaysia
    Performs tasks such as, but not limited to, the following : .Responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) ...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Operational Customer Success Lead (Sedenak, Johor)

    Regional Operational Customer Success Lead (Sedenak, Johor)

    K2 STRATEGICJohorMalaysia, Johor, Malaysia
    This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.The Customer Success Lead is the primary interface between our data centre operations and ou...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Success Specialist

    Customer Success Specialist

    Rapsodo Inc.Kulai, Johor, Malaysia
    Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA ...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive - Enterprise

    Account Executive - Enterprise

    ZscalerKulai, Johor, Malaysia
    Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ : ZS) was founded in 2007 with a mission to make the cloud a safe place to do busin...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Admin (Immediate) - 6 Months - up to 3.3k (UBI)

    Sales Admin (Immediate) - 6 Months - up to 3.3k (UBI)

    PERSOLSingapore, Singapore
    Responsible for developing long-term relationships with customers and overseeing sales.You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspi...Show moreLast updated: 1 day ago
    • Promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    Sinch ABKulai, Johor, Malaysia
    Sinch is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia responsible for a named set...Show moreLast updated: 2 days ago
    • Promoted
    Client Manager - Malaysia-based

    Client Manager - Malaysia-based

    FadvKulai, Johor, Malaysia
    Client Managers serve as the account holder and 1st level of case escalations.They build relationships with clients and act as their guide and advocate in every interaction with the business.As the...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    Grand Meltique Food Trading Sdn BhdJohorMalaysia, Johor, Malaysia
    Maintain accurate and up-to-date records of all accounting documents and transactions.Assist in preparing monthly accounting reports and statements. Support the account team in processing accounts p...Show moreLast updated: 30+ days ago
    • Promoted
    Account Manager - Manager

    Account Manager - Manager

    OCBC companyKluang, Johor, Malaysia
    You may choose to display a cookie banner on the external site.You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirement...Show moreLast updated: 25 days ago
    • Promoted
    Regional Operational Customer Success Lead (Sedenak, Johor)

    Regional Operational Customer Success Lead (Sedenak, Johor)

    Kuok (Singapore) LimitedSedenak, Johor, Malaysia
    This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.The Customer Success Lead to be the primary interface between our data centre operations and...Show moreLast updated: 30+ days ago
    • Promoted
    Client Manager - Malaysia-based

    Client Manager - Malaysia-based

    First AdvantageKulai, Johor, Malaysia
    Client Managers serve as the account holder and 1st level of case escalations.They build relationships with clients and act as their guide and advocate in every interaction with the business.As the...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    Jamaree Enterprise Sdn BhdBandar Tenggara, Johor, Malaysia
    Maintain accurate and up-to-date financial records, including general ledger, accounts payable, accounts receivable, and profit & loss accounts. Handle daily bookkeeping, invoicing, payments, staff ...Show moreLast updated: 2 days ago