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Customer Success Manager

Customer Success Manager

Princeton Digital GroupKulai, Johor, Malaysia
21 hari lalu
Penerangan pekerjaan

Who We Are

Princeton Digital Group (PDG)

PDG is a leading developer and operator of data centers in Asia Pacific. Headquartered in Singapore, PDG has a presence across six high-growth markets : Singapore, Japan, India, Indonesia, China, and Malaysia. With 1GW+ capacity, our portfolio of data centers powers the expansion of hyperscalers and enterprises in the fastest-growing digital economies across Asia Pacific.

PDG is backed by some of the world’s most reputed investors - Warburg Pincus , a leading global private equity firm with a successful history of creating world-class technology, media, and telecommunications (TMT) and real estate platforms; Ontario Teachers\' Pension Plan (OTPP), Canada\'s largest single profession pension plan; Mubadala Investment Company , a sovereign investor that manages a diverse global portfolio for the Government of Abu Dhabi and Stonepeak , a leading alternative investment firm specializing in infrastructure and real assets globally.

Why Join PDG?

  • Impact at Scale : Be part of a company that’s enabling digital transformation of economies.
  • Career Growth Without Borders : With operations across Asia Pacific and a fast-growing footprint, your next opportunity could be anywhere.
  • Culture That Empowers : We foster a collaborative, inclusive environment where every voice is heard and every contribution matters.
  • Commitment to Excellence : From governance to workplace safety, we hold ourselves to the highest standards because our people deserve nothing less.

PDG empowers individuals in every role to grow, lead, and leave a lasting impact.

Join us and help build the digital future in Asia Pacific.

For more information, you may visit our website or follow us on LinkedIn.

Job Responsibilities

  • Responsible for the end-to-end client management
  • Advocate for customers when working with internal stakeholders
  • Recognize value-added customer service opportunities and proactively pursue these opportunities through the appropriate channels
  • Explain to customers PDG’s setup, business processes, products and services so they understand our plans, offerings, and capabilities
  • Guide new customers through the onboarding process, ensuring a smooth and successful transition.
  • Ensure high-quality service delivery and customer satisfaction through proactive service management such as conduct regular business reviews and surveys
  • Manage customer’s requests, issues and escalations and ensure requests / issues are resolved timely and provide prompt responses
  • Work cross-functionally, coordinating between departments to deliver to clients’ expectations
  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) required by customers are attained by the Company
  • Coordinate responses and internal support to customer-related audit requests
  • Develop and present internal and customer reporting packages; ensure reporting and communications is frequent and bi-directional
  • Identify opportunities for account growth and collaborate with sales teams to expand customer usage and revenue.
  • Qualities You Should Have

  • Bachelor’s Degree
  • Minimum 5-8 years of experience in customer success / customer support / project management, or data center / IT service delivery
  • Strong command English and Melayu or Mandarin, both written and spoken
  • Attention to detail and strong administrative capabilities
  • Excellent customer facing skills and a desire to drive high customer satisfaction
  • Process oriented with the ability to effectively multi-task in a very fast paced environment
  • Comprehend equipment specifications, contract terms and conditions and statements of work
  • In submitting this application for employment to PDG, you hereby acknowledge that you consent to the collection, use and / or disclosure (to relevant third parties) of your personal data by us for the purposes of evaluating this application and for other potential vacancies in the future. You may inform us of any decision to withdraw such consent in the future by contacting Please do not send your application to this email address.

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