Technical Support

Provide telephony system support , including IP phone configurations and issue resolutions.

Offer desktop support for hardware, OS, and application-related issues (Windows / Mac).

Respond to and resolve queries through Help Desk Technical Support channels (ticketing, calls, emails).

Monitor and maintain network infrastructure , including routers, switches, and Wi-Fi access points.

Maintain and troubleshoot CCTV and security systems including DVR / NVR setups.

Ensure system and data security compliance and perform periodic checks.

Conduct routine troubleshooting and diagnostics across all IT systems.

Collaborate with internal departments for IT-related requirements or escalations.

Document support issues, solutions, and user guides when necessary.

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