Service Lead

Key Responsibilities

• Team Management : Lead Engineers and Technicians in installation, commissioning, maintenance, and calibration of fire and gas detection systems, ensuring compliance with safety and industry standards. Plan weekly, monthly, and quarterly manpower schedules and conduct performance reviews.
• Customer Engagement : Meet regularly with customers to ensure service satisfaction, address concerns, and maintain strong relationships as the primary point of contact for key accounts.
• Revenue Growth : Drive service revenue by upselling maintenance contracts and upgrades within the installed base, collaborating with sales, and managing budgets.
• Small Project Management : Oversee small projects (e.g., system installations or upgrades), coordinating resources and tracking progress using tools like Excel to meet deadlines and customer expectations.
• Operational Excellence : Ensure timely service delivery, monitor performance metrics, review Technician reports (Excel / Word), and support resolution of technical issues while maintaining accurate records.

Qualifications and Skills

Skills :

Strong leadership, communication, and organizational skills.

Working Conditions

Office-based in the Northern Region with site visits to customer locations. May require occasional after-hours work to meet service or project needs.