Support Engineer

Responsibilities

Manage and resolve support tickets raised Oversee and verify automated batch jobs running overnight Generate and validate start-of-day (SOD) files to ensure systems are prepared for trading and operations Monitor overall system health to spot unusual behavior or breakdowns in processing workflows Quickly and clearly escalate unresolved or critical issues to the appropriate teams Maintain detailed documentation of incidents, actions taken, and resolutions for smooth handover, tracking, and audit purposes Qualifications

A degree in engineering, computer science, or a related field Min. 1 year of hands-on work in tech or software , ideally involving backend tasks or user / system support Practical experience with relational databases such as

MySQL Proficiency across several areas, including

Java

with a framework like Spring Linux / Unix Working with containers and orchestration platforms (e.g., Kubernetes) Kafka Ability to communicate in

Mandarin What’s on Offer

Competitive salary up to RM 84,000 annually Opportunities to work on innovative projects in the Fintech industry A permanent position with room for professional growth and development Exposure to a collaborative and technically driven work environment If you are passionate about technology and looking to make an impact as a Support Engineer, we encourage you to apply today! Contact Elaine Ho Quote job ref JN- Phone number +60

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