Platform Support Engineer

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants.

About Proxymity

Proxymity is a rapidly growing fintech scale-up transforming the way investors and issuers connect. Backed by leading global financial institutions, our technology powers transparency and efficiency in proxy voting, shareholder disclosure, and other critical areas of investor communications. Our mission is to modernize capital markets infrastructure through intelligent, real-time solutions.

Role

We are looking for a seasoned, experienced, and passionate  Platform Support Engineer  to join our global Platform Support Team. In this role, you will be responsible to provide best-in-class technical support to our wide range of internal and external users, working alongside a team of Platform Support Engineers encompassing the traditional Application Support function combined with Application Security and Load Performance Testing. The successful candidate will work in  Cloud environment (AWS)  and utilize best-in-class technologies and practices while collaborating with the wider engineering organization and Product team as well as all business units and top-tier clients and partners.

The right candidate should be a natural problem-solver and have strong communication and leadership skills as well as proven ability to understand complex business processes and SaaS products.

Responsibilities

• Assist in technical product issues, including troubleshooting, identification of root cause, issue resolution and communication.
• Performing daily checks for functional correctness across the Proxymity offerings via monitoring and alerting.
• Provide technical product support to internal and external stakeholders.
• Create / maintain knowledge base documentation and perform knowledge-sharing with other team members.
• Manage technical escalations to the appropriate teams, ensuring timely response and resolution in accordance with SLAs.
• Monitoring performance of all Proxymity databases and diagnosing performance issues
• Application Security
• Identifying application security vulnerabilities and expediting their resolution in line with set SLA's.
• Monitoring various metrics and tools that provide protection from cyber threats and ensuring a prompt response in line with pre-defined run books.
• Load Performance Testing
• Performance testing framework development and root cause analysis of performance issues highlighted by performance testing.

Requirements

Benefits

To assist us with evolving our DEI efforts and ensuring our process is as inclusive as possible, we will be sending out a brief diversity and inclusion survey for you to complete if you choose to apply for this position. This will be completely anonymous and is in no way tied to your application. If you could please take a few minutes out of your day to complete this that would be much appreciated.