E-Commerce Manager,Singapore & Malaysia

Club Med WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Established in 1950, Club Med is the pioneer and the leader of premium all-inclusive holidays for families and active couples. Club Med has been continuously innovating over the last 75 years and now promotes, sells and operates 70+ resorts across the globe. Club Med offers a new way of experiencing holidays in its upscale and multicultural resorts, aiming to become the most desirable lifestyle travel brand for all.

Club Med counts 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) working not only in its resorts, but also at headquarters in Paris, Lyon, Singapore, Shanghai, Rio de Janeiro, and Miami, as well as in sales offices across dozens of countries and in travel agencies worldwide.

Why work with us?

Club Med offers the chance to expand professional horizons in extraordinary destinations worldwide, while embracing a distinctive mindset and lifestyle within a company long committed to people and the planet. It has always been—and will remain—an experience like no other : truly life-changing.

More about the role :

As a key position within the Singapore Malaysia marketing team, the e-commerce manager role oversees our ecommerce strategy, planning and digital marketing campaigns that promote Club Med resorts. With ownership of paid media, CRM, and .com management, the position ensures our digital ecosystem delivers sustained growth across Singapore and Malaysia markets. The role requires a commercially minded leader who can define strategy, set the vision, and translate plans into tangible results. Agile, pragmatic, and hands‑on, this person ensures our online business is always ahead of market shifts and customer expectations.

This position has a core focus on crafting and executing e-commerce and digital marketing strategies that deliver against business goals.

Responsibilities and Tasks :

Mission 1 : Shape and Drive the E-Commerce Growth Strategy

• Define the long‑term vision and roadmap for e‑commerce as a central pillar of business growth.
• Translate commercial priorities (sales, occupancy, revenue mix) into a holistic channel strategy with clear objectives and investment priorities.
• Develop annual and quarterly e‑commerce growth plans, integrating paid media, CRM, and site optimization.
• Identify new growth levers (e.g. website personalization) to expand reach, conversion, and customer lifetime value.
• Represent the e‑commerce function in management discussions, embedding online growth into broader commercial and brand strategies.

Mission 2 : Lead Data-Driven Planning & Business Insights

Mission 6 : Manage, mentor and develop a CRM & Web Executive

Requirements :

Referrals increase your chances of interviewing at Club Med by 2x.

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Seniority level : Associate

Employment type : Full‑time

Job function : Marketing, Strategy / Planning, and Sales

Industries : Hotels and Motels, Hospitality, and Travel Arrangements

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