Manager - E-Commerce (Marketplace)

Overview

GMG, a global well-being company, is seeking a Manager - E-Commerce (Marketplace) based in Kuala Lumpur, Malaysia. The role focuses on growing sales, improving product visibility, and delivering end-to-end marketplace operations in collaboration with internal teams and marketplace partners.

Responsibilities

• Develop and execute marketplace strategies to grow sales, improve product rankings, and enhance brand visibility
• Manage daily operations on all marketplaces, including store setup, product listing, pricing, content, and inventory
• Plan and execute promotional campaigns aligned with the marketing calendar and marketplace mega campaigns
• Collaborate with internal teams and marketplace account managers to secure campaign slots and boost visibility
• Ensure product listings are accurate, optimized with SEO-friendly content, and compliant with marketplace standards
• Coordinate product launches, bundle strategies, and upselling / cross-selling opportunities
• Track key performance metrics (sales, traffic, conversion, ROI, etc.) and provide actionable insights
• Monitor competitor activities and pricing trends to remain competitive
• Ensure timely and accurate order fulfillment, stock availability, and service recovery for any escalations
• Collaborate with Customer Service to improve buyer ratings and response time
• Work with marketing, logistics, merchandising, and finance teams to ensure end-to-end operational excellence
• Liaise with marketplace platforms for new features, insights, and partnership opportunities

Qualifications

Job details

#J-18808-Ljbffr