This job offer is not available in your country.

QA and Training Executive

Alpha Iota BPO Sdn BhdShah Alam, Selangor, Malaysia

6 hours ago

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

Responsibilities

Quality Assurance : Review and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management.

Sales Training & Coaching : Provide detailed, constructive feedback to sales agents on call performance. Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement. Conduct one-on-one coaching sessions and group training workshops. Design interactive role-playing exercises and real-time call coaching.

Performance Improvement : Analyze sales call data and conversion rates to identify improvement opportunities. Collaborate with the sales team to refine sales scripts and strategies. Work closely with team leads and managers to implement performance enhancement plans. Track training effectiveness through KPI improvements and agent feedback.

Qualifications

2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling).

Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required.

Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement.

Proven experience in sales quality assurance, sales coaching, or telemarketing.

Strong understanding of sales techniques, objection handling, and customer psychology.

Excellent analytical skills to assess call quality and provide actionable feedback.

Strong communication, coaching, and interpersonal skills.

Experience using QA tools, CRM systems, and sales analytics software is a plus.

Ability to conduct engaging training sessions and motivate sales teams.

Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.

#J-18808-Ljbffr

Create a job alert for this search

Training Executive • Shah Alam, Selangor, Malaysia

Related jobs

Promoted
New!

Training & Development Executive

Ultima MarketsKuala Lumpur, Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive market...Show moreLast updated: 6 hours ago

Promoted

Training Executive

Tenpower Malaysia Sdn BhdSelangorMalaysia, Selangor, Malaysia

Training Executive role responsible for conducting Training Needs Analysis, developing and delivering learning programs, and managing learning and development (L&D) reporting to support business ob...Show moreLast updated: 4 days ago

Training Executive

GoGoXKUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR, MY

Quick Apply

What You Will Deliver Provide training and improvement programs to Customer Service Representatives (CSR) Assist Senior Trainer and Customer Service Manager to attain customer service excellence an...Show moreLast updated: 30+ days ago

Promoted
New!

QA and Training Executive

Alpha Iota BPO Sdn BhdSeri Kembangan, Selangor, Malaysia

Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself. Health and Wellness Perks & Benefits.Motivating and Suppor...Show moreLast updated: 6 hours ago

Promoted

Product & Training Executive

Konica Minolta MalaysiaPetaling Jaya, Selangor, Malaysia

Conceptualization, development, implementation and monitoring of marketing strategies and plans.Collaborate closely with product management and development teams to stay updated on new product rele...Show moreLast updated: 30+ days ago

Promoted

Training Executive

GoGoVanKuala Lumpur, Kuala Lumpur, Malaysia

Provide training and improvement programs to Customer Service Representatives (CSR).Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective.Liaise wit...Show moreLast updated: 30+ days ago

Training Sales & Client Engagement Executive

Sinergia Talents Sdn BhdPetaling Jaya, Selangor, Malaysia

Quick Apply

We are a growing training provider serving corporate clients in Malaysia.We are seeking a dynamic, results-driven Sales Executive who can connect with clients, . Identify and reach out to poten...Show moreLast updated: 30+ days ago

Promoted

Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

3MKuala Selangor, Kuala Selangor, Malaysia

The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Show moreLast updated: 4 days ago

Senior Executive Learning & Development

ZALORA SOUTH EAST ASIA PTE LTDKuala Lumpur, Kuala Lumpur, MY

Quick Apply

Our Senior Executive, Learning & Development supports the design, implementation, and delivery of learning programs that develop employee competencies, strengthen leadership capabilities, and f...Show moreLast updated: 16 days ago

Promoted

Principal QHSES Training Specialist

McDermottKuala Lumpur, Kuala Lumpur, Malaysia

The Principal QHSES Training Specialist interprets internal or external business issues and recommends best practices.They will be tasked with solving complex QHSES Training-related problems and wi...Show moreLast updated: 23 days ago

Promoted

Division CFO, Trilogy (Remote) - $400,000 / year USD

TrilogyKlang City, Selangor, Malaysia

Division CFO, Trilogy (Remote) - $400,000 / year USD.Trilogy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.This range is prov...Show moreLast updated: 2 days ago

Promoted
New!

Techical Training specialist - Product

Experian Asia PacificCyberjaya, Selangor, Malaysia

Get AI-powered advice on this job and more exclusive features.Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending...Show moreLast updated: 6 hours ago

New!

QA Executive

Alpha Iota BPO Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Quick Apply

Promoted
New!

Executive, Intervention Technology Venture & Investment Division

MIMOS BerhadKuala Lumpur, Kuala Lumpur, Malaysia

MIMOS Berhad Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Job posting : two weeks ago; be among the first applicants. Executive in Change Management Intervention and Training.Monitor and...Show moreLast updated: 6 hours ago

Promoted

Quality Assurance Executive

SupportFinitySubang Jaya, Selangor, Malaysia

Develop and implement QA policies and procedures to ensure product and service quality.Review quality assurance standards, study existing policies and procedures to evaluate effectiveness of qualit...Show moreLast updated: 2 days ago

Promoted

Manager, Ground Operations Training

Malaysia AirlinesSepang, Selangor, Malaysia

Manager, Ground Operations Training.The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management....Show moreLast updated: 4 days ago

Promoted

SEA- Learning & Development (Innovation & Process Improvement), Executive / Senior Executive

Deloitte Regional Services Center Sdn. Bhd.Subang Jaya, Selangor, Malaysia

This job is all about enhancing how we learn at work.You might like this job because you’ll use creative thinking to streamline learning, work with diverse teams, and make educational processes bet...Show moreLast updated: 26 days ago

Promoted

Senior IGA Consultant

Kloudynet TechnologiesSeremban, Negeri Sembilan, Malaysia

Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Show moreLast updated: 2 days ago

Promoted

Executive, Quality Assurance

Malaysia AirlinesKuala Lumpur, Kuala Lumpur, Malaysia

Assistant Manager, Quality Assurance.Assist in implementing quality assurance programs, audits, and compliance monitoring to ensure adherence to CAAM regulations and company standards.Assist the Ma...Show moreLast updated: 2 days ago

Promoted

Quality Process & Assurance Executive

SupportFinitySubang Jaya, Selangor, Malaysia

Safety operate, maintain and calibrate laboratory equipment as per standards.Evaluate effectiveness and efficiency of laboratory equipment, and specialize into laboratory equipment troubleshooting ...Show moreLast updated: 2 days ago