Overview
We are looking for multiple Key Account Executive positions to be based in Penang. The department is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.
Responsibilities
Responsibilities include, but are not limited to :
- Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
- Monitor accounts and identify upsell and cross-sell opportunities.
- Develop sound strategic marketing plans and ensure consistent growth for the client’s business.
- Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
- Maintain strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
- Collaborate with other departments and stakeholders, provide feedback and identify industry trends.
- Act as the main point of contact for all matters relating to client concerns and needs.
- Work with internal support functions to ensure that every deal live on the platform meets quality standards.
- Collaborate with various stakeholders to ensure timely project delivery and client need fulfillment.
Collaboration
Collaborate with other departments & stakeholders and provide feedback and identifying industry trends.Account Manager will be the main point of contact in all matters relating to client’s concerns & needs.Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards.Collaborate with internal departments to facilitate client need fulfillment.Qualifications
2-3 years’ experience within a client management role preferable.Proven B2B sales experience would be an advantage, preferably within F&B, media, advertising, FMCG and e-commerce.Exceptional verbal and written communication skills.Ability to collect, track, and analyze large amounts of data.Adaptability and strong problem-solving skills.Outstanding knowledge of MS Office; knowledge in Salesforce is a plus.Ability to speak in other languages would be an added advantage.Key Competencies
Account ManagementClient Relationship BuildingUpselling / Cross-SellingE-CommerceRevenue ManagementProject ManagementData AnalyticsCritical Thinking / Problem Solving / NegotiationAdditional Information
What We Offer
A dynamic and challenging work environment.A company committed to developing you personally and professionally.A great working atmosphere with regular company and team events.A vibrant and international team committed to diversity and inclusion.Responsibility from day one in a fast growing and global company.Other benefits include free food, health and dental insurance, and learning and development opportunities!Be careful - Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious, report this job ad.
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