Alliance Bank Malaysia BerhadSepang, Selangor, Malaysia
1 day ago
Job description
KEY RESPONSIBILITIES
Conduct routine system health checks and promptly report abnormalities to relevant teams, ensuring follow-through until resolution.
Support the DCM Manager and act as a backup for the DCM Shift Leader during their absence.
Execute daily operational tasks as outlined in job sheets and Data Centre Job Request forms.
Maintain accurate documentation and proper filing of operational forms and checklists.
Perform report distribution tasks as assigned in the system.
Ensure cleanliness and orderly maintenance of the Data Centre environment.
Monitor system problem, Escalate issues, errors, or system messages to the Shift Leader or designated alternate or system support and follow-up
This must be recorded in Incident Log and to raise an incident via ServiceNow system and escalation until the problem is resolved.
Skills
Strong problem-solving skills with the ability to identify and respond to potential system issues.
Capable of working independently in a 24 / 7 shift environment.
Able to communicate clearly especially during escalation of issues
Able to lead and support team members, ensuring operational competency.
Basic working knowledge of tools such as AS400,Control-M, NetBackup, ServiceNow, and Dynatrace.
Ability to recognize potential problems.
Knowledge
Familiarity with Bank's Operations, Policies and Procedures
IT Governance
Experience
Bachelor's Degree in IT, Computer Science, or related field.
Minimum 2 years of experience in IT operations or Data Centre Management , preferably within a financial institution
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Operator • Sepang, Selangor, Malaysia
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