Service Delivery Manager

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke‑free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Day to Day

The role aims at organising and directing the entire FG / material flows (in / out) to fulfil internal and external customers’ expectations and comply with all laws and regulations. You will lead and continuously improve the importation, transportation and storage of FG / materials to guarantee an efficient and flawless end‑to‑end process. You will contribute in building a unique consumer experience (internal / external) by guaranteeing the adequate product availability across multi distribution channels. You will drive the entire logistic and distribution activities leveraging on contemporary solutions to reach best in class levels.

Responsibilities

Strategy development and execution

• Direct the development of national strategies for import / export, logistic, storage and distribution and ensure roll‑out and implementation to achieve outstanding service levels, reduction in lead time and optimal operational costs or working capital utilisation. Keep abreast of new development in the supply chain field and promote the implementation of best‑in‑class standards. Drive synergies and knowledge sharing with other affiliates, regional / central functions and SSC to enhance overall performance.
• Logistics, warehouse, LOGD exposure minimisation and product disposal
• Lead and direct the importation / exportation, transport and storage activities for FG / Materials; in order to ensure an optimal and cost‑efficient flow of the products between on‑site, off‑site warehouses, factory, distribution centres and consumers contributing to the fulfilment of the company objectives.
• Responsible to implement proper network and information to manage the best logistics service to customers.
• Facilitate product returns from customers which includes planning for product rotation, depletion and LOGD exposure minimisation from trade.
• Facilitate product disposal for expired / damaged / non‑commercial products including the coordination of disposal activities in compliant with PM requirements.
• Plan, organise and control warehousing requirements and inventory management systems for all product categories allowing proper and safe storage conditions.
• Plan, manage and control third parties activities ensuring quality, safety and security standards.
• Custom : Ensure one single point of contact for all custom related topics and relationship with governmental authorities in order to ensure the business continuity and adherence to PMI policies & procedures, while keeping abreast of all local and international legislations / regulations.
• Develop and implement programs that guarantee compliance to customs and PMI 14‑C requirements. Regularly conduct risk assessment and develop mitigation action plans. Escalate and inform PM management of possible risk and exposure to avoid any serious implications to the company's image.
• Control the activities of the customs broker in accordance with contractual, operational, legal, and best practice requirements, including the regular evaluation of the customs broker performance.
• Ensure the right management systems are in place and flawless execution of Tax Stamps, Duty Payment and Duty Refund activities.
• Ensure timely authority approvals for licences and permits related to FG / materials.
• Maintain strong and regular communication with PMI Indirect Taxation Team.
• Participate in the development of and lead the deployment of strategies in‑line with PMI customs global strategies and principles.
• Ensure that all opportunities in the customs / trade agreements are regularly assessed and then drive the implementation of processes, systems and productivity improvements to optimise the sourcing strategies.

Relationship With Governmental Authorities and Compliance Risk Management

Distribution

BCP

Budget, reporting and controlling

People Management

Who we’re looking for

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