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(WFH) Customer Service Executive

Alpha Iota BPO Sdn BhdKuala Lumpur, Malaysia

30+ days ago

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
...and lots more!

What would you be doing :

Retain the existing customers by building a good rapport and providing customer satisfaction.

Delivering excellent customer service to customers via live chats.

Providing accurate information on products and services to customers.

Consistently meeting individual and team KPIs and goals.

Maintaining a high degree of integrity and confidentiality, keeping customers' information.

To be successful in this role, you will need to have :

At least 1 year of working experience in any customer service industry, preferably in Live Chat.

Able to converse and write well in English, Bahasa Malaysia, and Mandarin.

Fast typing skills.

Has critical thinking skills with a focus on issue resolution and customer satisfaction.

Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.

Computer literate and proficient in using Windows OS, MS Office, and Google Applications.

9 working hours with 5 days of rotating shifts, including weekends and public holidays.

You must have your own laptop and good internet connection.

Working Hours :

Morning Shift : 8 AM - 5 PM

Evening Shift : 4 PM - 1 AM

Midnight Shift : 11 PM - 8 AM

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Customer Service Executive • Kuala Lumpur, Malaysia

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