Digital CSM - Retention Specialist (US Hours)The Access Group • Kuala Lumpur, Kuala Lumpur, Malaysia
Digital CSM - Retention Specialist (US Hours)
The Access Group • Kuala Lumpur, Kuala Lumpur, Malaysia
19 hours ago
Job description
A leading software provider in Kuala Lumpur seeks a Digital CSM - Retention Specialist to manage customer cancellation requests and improve retention rates. The role involves engaging with customers, executing retention strategies, and requires 3+ years of experience in customer success or sales. Candidates must be fluent in English and available to work US hours. The company offers competitive salary, benefits including 25 leave days, and a supportive work environment.
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Retention Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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