Head of Business Development – Laboratory Services

Head of Business Development – Laboratory Services

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As Head of Business Development for Laboratory Services, the primary role is to lead and expand the lab's commercial offerings, promoting testing and analytical services to external clients. This role involves building strong customer relationships, developing sales strategies, managing departmental budgets, and ensuring client satisfaction in line with technical capabilities and standards.

Overview

Lead and expand external laboratory services, promote testing and analytical services to external clients, build customer relationships, develop sales strategies, manage budgets, and ensure client satisfaction aligned with technical capabilities and standards.

Responsibilities

• Develop and execute a robust sales strategy to grow the external laboratory services market.
• Identify, engage, and secure new business opportunities while nurturing existing client accounts.
• Meet or exceed sales targets and ensure a consistent pipeline of leads and prospects.
• Prepare and submit sales quotations, proposals, and tenders, with timely follow-ups.
• Prepare and update weekly, monthly, and annual sales plans and forecasts.
• Build and maintain productive, long-term relationships with customers across various industries.
• Address customer inquiries, resolve technical and service issues, and ensure high satisfaction levels.
• Arrange and manage site visits, sample deliveries, and other client servicing needs.
• Maintain regular customer interaction and follow-ups to monitor satisfaction and encourage repeat business.
• Work closely with lab chemists and technical staff to align client requirements with testing capabilities.
• Ensure services provided meet industry standards, regulatory compliance, and client expectations.
• Translate client feedback and market needs into service improvement suggestions.
• Manage the P&L of the laboratory services division, including budgeting, cost control, and revenue analysis.
• Monitor sales variances, initiate corrective actions, and align expenditures with financial goals.
• Ensure commercial operations are efficient and contribute positively to profitability.
• Provide regular updates on market trends, competitor activities, and industry opportunities.
• Generate sales performance reports, customer feedback analysis, and market intelligence for management.
• Recommend strategies to enhance the competitiveness and visibility of lab services.

Qualifications

Benefits

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Company

PENTAS FLORA is a leading scheduled waste management company committed to sustainable resource recovery. We specialise in transforming hazardous waste streams into valuable resources, producing high-quality re-refined base oil, fuel oil, and a range of other reusable materials. Dedicated to environmental stewardship, we leverage innovation and cutting-edge technology to minimise environmental impact and maximise resource value. Our 'cradle to cradle' philosophy underpins our commitment to responsible waste management practices, driving a cleaner, greener future. Partner with us to contribute to a more sustainable world.

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