Customer Service Executive

Overview

Gogoprint, Asia Pacific’s leading online printing company, is looking for a Customer Service Executive to support and provide quality services to customers. You will join the customer service team which ensures the customers have a smooth journey with us.

This role supports 2 countries : Malaysia and Singapore, and involves passing leads to the sales team for high-volume or custom orders. Collaboration with other departments via our complaints dashboard ensures issues are understood and resolved effectively. You will identify recurrent issues and relay them for long-term solutions.

Responsibilities

• Answering customers through emails, WhatsApp, Facebook and tickets on a daily basis
• Support across Malaysia and Singapore
• Pass leads to the sales team for high-volume or custom orders
• Collaborate with other departments regarding complaints to ensure clear understanding of issues
• Identify and relay recurrent issues to facilitate long-term solutions

Qualifications & Requirements

What We Offer

Language : English required; Mandarin preferred.

Note : This posting previously contained extraneous content and duplicate paragraphs. This refined version retains the essential job information while removing irrelevant parts and ensuring proper formatting.

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