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Game Master – Mandarin Speaking
TeleperformanceKuala Lumpur, Kuala Lumpur, Malaysia13 hours ago
Job descriptionFluent in Mandarin (read, write, and speak) and proficient in English Experience in gaming or customer service is highly preferred Strong interest in MMORPGs and gaming culture Ability to analyze data and problem-solve effectively Good written communication and typing skills Willing to work on rotational shifts including weekends and public holidays Friendly and gaming-passionate team environment Central KL location, conveniently located next to Ampang Park LRT Career growth opportunities in the gaming and BPO industry
Job Title : Player / Gamer Support Specialist (Mandarin Speaking)
Location : G Tower, Ampang Park Station, Kuala Lumpur
Working Hours : Rotational shift between 7 : 00 AM to 9 : 00 PM, 9 hours per day, 5 days a week
Overview
We are looking for a passionate and service-oriented Mandarin-speaking Player Support Specialist to join our team at G Tower, KL. You will provide support to a large player base for a popular MMORPG game, ensuring high-quality assistance via live chat, email, and in-game tools.
Responsibilities
- Respond promptly to player inquiries through various support channels (email, chat, ticketing system)
- Troubleshoot in-game issues including item restoration, account or billing problems
- Read and analyze game logs to identify problems and offer effective solutions
- Provide accurate and timely information to players regarding updates or issues
- Escalate unresolved issues to the appropriate internal teams when needed
- Maintain professionalism and empathy when dealing with player concerns
Requirements
What We Offer
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Mandarin Speaking • Kuala Lumpur, Kuala Lumpur, Malaysia
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