Process Executive - Japanese / Mandarin Speaker

Overview

Role : Process Executive - Japanese / Mandarin Speaker

Location : KL, Malaysia (Remote)

Job Summary :

Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. We manage 24 / 7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

Responsibilities

• Data entry : Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met :
• Quality : Ensuring quality outputs and meeting required AHT / KPI / SLA
• Knowledge : Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.
• Proactiveness : Proactively raise any discrepancies, issues or bugs.
• Efficiency : Meeting datelines for any given project or task

Essential Skills

Nice to Have Skills

Qualifications

Graduation / 13 years of education is the minimum qualification requirement

Travel

Travel MAY BE required for first day induction and device collections. Compulsory to relocate to Kuala Lumpur.

About Cognizant

Cognizant (Nasdaq : CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we\'re improving everyday life. See how at or @cognizant.

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