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Process Executive - Chinese Speaker
CognizantKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionExcellent written, reading & spoken communications skills in required language and understanding of local culture Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.) Good communications skills (English) Excellent analytical and research skills Quick learning and understanding of complex processes Experience with social networking (or similar programs) Internet Savvy Willing to work in 24x7 environment Ability to manage critical situations with minimum supervision Good interpersonal and communication skills Ability to perform in adverse situations Should be comfortable working with explicit & extremely sensitive content Entry level Contract Information Technology IT Services and IT Consulting
Overview
The project involves reviewing content (videos / images / text) for one of the Largest Technology giants. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality as per the target.
Responsibilities
- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Help improve the defined processes as we create more automation and gather information
- Ability to learn to work with customer internal tools
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements
Requirements
Seniority level
Employment type
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