Retail Manager

In this business-critical role as Retail Manager, you will be responsible for translating the strategic business goals into concrete executional next steps - working towards increasing and improving store productivity and profitability. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department leads, and will be responsible for steering and guiding the store team to provide a 360 retail experience whilst ensuring targets are met.

40% - Retail Operations

• To manage Retail Store team, overseeing hiring, retention, turnover, overall wellbeing and ensuring systems and processes are optimized. (HR)
• Ensuring optimal staffing levels through store rosters, monitoring and aligning rosters with customer traffic, whilst adhering to the allocated budget (Merch)
• Set individual goals to the staff, monitoring and assessing against their goals regularly, to develop subordinates to the next level by promoting the professional growth and development of the entire team, whilst nurturing a positive environment within the stores
• Hire, develop and execute training programs for staff – guiding and coaching the team in terms of general store management, brand story, systematic operations, customer servicing, and practical skills training (including but not limited to Piercing, welding and all machines operation) in order to upskill teams to optimize efficiency, generate sales and ensure positive customer experience.
• Be on-ground at stores on rotational basis, training and monitoring staff and assisting with general running of store during key moments. Report to HQ on observation and suggested next step.
• Conduct regular store visits to ensure the retail operations follow guidelines, identifying areas of improvement and facilitating next steps between teams.
• Ensuring operational effectiveness across all functions of the store environment along with the compliance of store policies and procedures.

Look at repairs / refunds / Quality Control SOPs and feedback, and work with HQ team to problem solve. (Production / Merch)

20% - Special Projects & Admin

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